IT Help Desk Representative - Headquarters 26-016
About The Position
As our Help Desk Representative you will provide user support and customer service on company supported computer applications and platforms. You will analyze and troubleshoot problems in a timely and accurate fashion and provide technical advice as appropriate in person, via phone, and electronically. Diagnose and resolve technical hardware and software issues and advise on appropriate action. Cobalt Credit Union, based in Papillion, Nebraska, employs over 250 team members throughout our twenty locations. Cobalt Credit Union was established in 1946 to serve the military and we now offer our services to all community members within the counties that we serve. As a not-for-profit company, our mission is to be our members' trusted financial partner providing tailored solutions to support them throughout their life events. As an organization we believe in developing our employees through ongoing training and individualized coaching. We are a family oriented culture who cares about our employees and we pride ourselves on offering our employees growth opportunities within the organization. You will provide exceptional customer service and dedicated support to the entire credit union. You will create a lasting impression within the organization as you communicate with your teammates. It’s important that you maintain a high level of confidentiality, security, and safety.
Requirements
- High School Diploma or GED required.
- IT support experience or relevant technology education required.
- Minimum of 1 year of customer service experience required.
- Ability to communicate technical information to nontechnical personnel.
- Receive Certified IT professional (MCITP) for Windows 10 within one year from date of hire.
Nice To Haves
- Minimum of 1 year of financial services experience preferred.
- Training will be provided for those with Credit Union experience and superior member service skills.
Responsibilities
- Provide user support and customer service on company supported computer applications and platforms.
- Analyze and troubleshoot problems in a timely and accurate fashion.
- Provide technical advice as appropriate in person, via phone, and electronically.
- Diagnose and resolve technical hardware and software issues and advise on appropriate action.
- Provide exceptional customer service and dedicated support to the entire credit union.
- Maintain a high level of confidentiality, security, and safety.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
