IT Help Desk Junior

State of Oklahoma • Oklahoma City, OK

355d • $40,560 - $40,560

About The Position

The IT Help Desk Junior position is a full-time role based in Oklahoma City, with a salary of $40,560.00 annually or $19.50 hourly. The primary working hours are Monday from 12:00 am to 8:00 am and Tuesday to Friday from 8:00 am to 5:00 pm, with some flexibility allowed upon approval. The role involves user support and training, system planning and maintenance, system installation and testing, data validation and monitoring, and job scheduling and issue resolution. The position requires up to 6 weeks of in-office training and may involve up to 10% travel as business needs dictate.

Requirements

• Two years of experience in telecommunications or computer installation, maintenance, repair or operations.
• Eighteen semester hours of college in Computer Science or Management Information Systems course work.
• Completion of a technical school related to computer operations, electronics or a closely related field.
• CompTIA A+, Network+, Security+, Microsoft, or related certifications.

Responsibilities

• Work with users to identify their communications or computer support needs.
• Coordinate with vendors, contractors, in-house technical staff, or others to plan, design, and implement new applications, modifications, or improvements.
• Provide training and support to users to help them effectively operate and apply available systems.
• Plan, design, and coordinate computer networks or operating systems to support agency operations.
• Establish and maintain computer services, networks, and systems.
• Perform preventive maintenance and evaluate system performance.
• Address malfunctions, operational issues, and identify and resolve underlying causes.
• Install, test, and modify personal computers, software, operating systems, and other communication or automation devices.
• Coordinate and perform system tests, making adjustments, calibrations, and modifications to equipment or components.
• Implement software changes and improve overall system performance.
• Review computer-generated data to verify it matches user requests and validate the data.
• Ensure production requirements are met and monitor the production process.
• Identify issues and take corrective actions when necessary.
• Schedule the correct mix of jobs and make decisions on releasing jobs.
• Manage databases and resolve unexpected issues.

Benefits

• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: Associate degree
• Number of Employees: 251-500 employees