IT Help Desk Intern

The Beck Group • Dallas, TX

276d

About The Position

We are seeking a highly motivated IT Tech Support Intern to join our team. This position offers an excellent opportunity for individuals interested in gaining practical experience in IT support within a professional environment. The successful candidate will work closely with our IT team to provide technical assistance and support to internal users.

Requirements

• Current enrollment in a degree program in Information Technology or related field.
• Strong interest in IT support and technology.
• Familiarity with Microsoft Windows and Office applications.
• Knowledge of help desk ticketing systems.
• Basic understanding of computer hardware, software, and networking concepts.
• Excellent communication and customer service skills.

Responsibilities

• Respond to IT support requests via email, phone, or in-person, providing timely and effective solutions.
• Troubleshoot hardware, software, and network issues, escalating complex problems to senior team members when necessary.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Document support processes, troubleshooting steps, and resolutions for future reference.
• Assist with IT projects and initiatives as assigned by senior team members.
• Keep abreast of emerging technologies and industry trends to enhance technical knowledge and skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Construction of Buildings
• Education Level: Bachelor's degree