IT Help Desk I

Construction Machinery Industrial•Anchorage, AK

About The Position

The IT Help Desk I provides technical support to internal employees for computer systems, software, and related technology. Responsibilities range from basic troubleshooting and account administration to more advanced problem-solving and system support, depending on level. The role works closely with the IT team to ensure employees have the tools and support needed to perform their jobs effectively.

Requirements

0–2 years of experience in a technical support role preferred.
Familiarity with Microsoft Office 365, Windows 10/11, and basic IT troubleshooting.
Strong Communication Skills
Excellent Organizational Abilities
Ability to Manage Multiple Priorities Simultaneously
Effective Time Management
Analytical and Problem-Solving Skills
Service-Oriented Approach
Technical Aptitude and Troubleshooting Proficiency
Willingness to Learn and Adapt

Nice To Haves

Experience with IT ticketing systems and remote support tools a plus.
IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) a plus but not required.

Responsibilities

Respond to help desk tickets, phone calls, and emails from internal employees regarding technical issues.
Assist with installation, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals.
Provide support for company software applications, Microsoft Office 365, and remote access tools.
Manage basic user account requests (password resets, account setup, access changes, deactivations).
Troubleshoot and resolve common hardware and software issues, escalating more complex problems as needed.
Document support activities, solutions, and processes in the IT ticketing system.
Provide basic training and guidance to employees on IT systems, applications, and best practices.
Assist with IT inventory tracking and equipment setup for new hires.
Participate in IT team meetings to discuss ongoing issues and suggest process improvements.