IT Help Desk I

Angel Of The Winds Casino Resort • WA

86d • $22

About The Position

At Angel of the Winds, the World’s Friendliest Casino Resort, we require all employees to provide exceptional guest service with a positive and outgoing attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Requirements

• Exceptional guest service skills required
• Experience and/or education that enables performance of all aspects of the position
• Understanding of installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment
• Requires sufficient analytical skills to assess problems or unusual situations and develop solutions
• Prefer a working understanding of the casino and individual department operations, goals and objectives relating to Computer & Communications Services
• Prefer knowledge of how to assemble and disassemble computer components, including network cabling
• Requires entry level knowledge of Microsoft Windows workstation & server environment
• Requires the ability to independently perform all of the duties of the position efficiently and effectively
• Must be able to install, configure, troubleshoot and maintain all of the software applications and peripheral equipment used at the casino
• Must have strong communication and training skills and be able to communicate technical information to non-technical users
• Work nights, weekends and holidays as required

Responsibilities

• Support our internal systems via end user support requests
• Completes projects/tasks and research as needed by tier II
• Support basic Microsoft related technologies such as Windows Server, Exchange, SharePoint, Office, etc.
• Transport, adjust, clean and install/configure computing and related equipment
• Maintain inventory of all equipment
• Provide computer troubleshooting and maintenance
• Communicate with technology users and staff to understand, identify, document, and resolve problems
• Responds to user requests for service and determines nature and extent of support needed
• Provides tier 1 support to end users and escalates to tier II if needed
• Installs, configures, maintains, and troubleshoots a wide range of software and hardware used throughout casino operations
• Performs hardware/software upgrades to computer equipment as needed
• Answers and problem solve help desk tickets by email, phone or other forms of communication
• Investigates appropriate areas of potential problems, investigates error messages and determines resolution
• Reinstalls program or replaces files that are causing errors
• Trains users in basic and advanced use of hardware and software
• Maintains up-to-date expertise in the operation and application of the casino standard computer software and a working knowledge of a wide variety of commonly used hardware and software
• Work nights, weekends and holidays as required
• Performs other duties as assigned

Benefits

• Starting Wage: $22.00/hr

What This Job Offers