IT Help Desk I - Scottsdale, AZ

Lenderworks • Scottsdale, AZ

388d

About The Position

Lenderworks is seeking a Help Desk Technician to provide first line desktop and Office 365 support for one of its largest clients. This role involves troubleshooting and supporting end-users both internally and externally, with a hybrid work model of three days in the Scottsdale office and two days remote. The position is essential for ensuring smooth IT operations and enhancing user experience.

Requirements

• Two years' experience in corporate IT.
• Knowledge of computer and/or network security systems, and security concepts.
• Ability to install, configure and maintain personal computers, networks, and related hardware and software.
• Exceptional troubleshooting skills.
• Strong written and oral communication skills.
• Strong customer service skills.
• Reliable personal transportation.

Nice To Haves

• Associates or Bachelor's degree in Information Technology related field.
• IT Certifications (e.g. A+, Security+, Network+, Microsoft 365 fundamentals).
• Self-starter with excellent analytical and problem-solving skills.
• Ability to learn and support new systems and applications.
• Familiarity with Office 365, Active Directory, Microsoft Intune/Autopilot, Ticketing Systems, and Remote Connectivity tools.

Responsibilities

• Provide front line technical support for all technical user requests through email, phone, and in person.
• Respond to basic IT requests such as password resets, peripheral configurations, desktop/laptop/iPad/iPhone configurations, software installations, and hardware repair.
• Support common enterprise software solutions including Microsoft Office 365 and Adobe suite.
• Onboard new employees, including account creation, equipment provisioning, and training.
• Image hardware for new and existing users.
• Maintain hardware inventory and stockroom.
• Perform hardware decommissioning, repairs, and maintenance.
• Identify recurring and/or advanced issues and direct them to the appropriate department for resolution.
• Guide users through complex steps to resolve issues in a friendly and polite manner.
• Maintain detailed notes and documentation.
• Support and perform basic troubleshooting of Encompass, a mortgage management solution.

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Associate degree