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The Nebraska Department of Health and Human Services (DHHS) is seeking an IT Help Desk Coordinator to join our Information Systems and Technology (IS&T) team. This position is crucial in providing technical support for various computer systems, products, and services utilized by Health and Human Services. As an IT Help Desk Coordinator, you will be part of a dedicated Help Desk team that supports a large number of agency staff and external partners, ensuring they can perform their duties effectively. Your role will involve receiving and fulfilling customer requests, answering questions, troubleshooting IT issues, and resolving problems. You will also be responsible for provisioning and onboarding new users, as well as managing user access as roles change. In this position, you will provide support for both local and remote users who operate a variety of technologies, including desktops, laptops, network connectivity, and cell phones. The work you do will have a significant impact on the efficiency and effectiveness of the services provided by the agency, making a difference for the people of Nebraska. The ideal candidate will possess strong customer service skills, the ability to work with individuals of varying IT knowledge, and good troubleshooting and time management skills. This is an excellent opportunity for someone looking to start or advance their career in IT support within a supportive and dynamic environment.
