IT Help Desk - Automations Engineer Intern (Summer 20226)
About The Position
Welcome to Love's College Intern Program: The Love’s college internship program is frequently referred to as the best in Oklahoma City. This rapidly growing program provides opportunities for students in multiple areas of the business to receive employee level experience, not just busy work. Students gain valuable knowledge that they can’t get in a classroom; they are guided through proper etiquette of a professional corporate setting. With a high percentage of full time offers, Love’s takes the time to invest not only in the students, but in their future. Internship Activities: Over the course of the summer, Love’s interns also participate in the following: Experience multiple business operations Q&A sessions with executives Participation in Greater Grads: InternOKC Community volunteering activities Social-networking events Instructor led Training (Technical and Soft Skills) Mentor program Structured performance feedback Formal presentation to Love’s leadership The automations engineer intern will gain hands-on experience designing, building, and optimizing automation solutions that enhance customer experience, improve agent efficiency, and drive operational performance.
Requirements
- HS Diploma or equivalent required
- Currently enrolled in a four-year university program, a sophomore level or above (pursuing a Bachelor’s Degree in Computer Engineering, Computer Science, Software Engineering, and/or equivalent degree)
- Programming experience in Python, JavaScript, C#, or similar
- Familiarity with RESTful APIs
- Knowledge of cloud services
- Exposure to RPA tools
- Understanding of data structures and algorithms
- Basic database skills
- Computer Skills, Microsoft Office and Access, Customer Service Software, Typing (60+ wpm)
- Excellent written/verbal communication, customer-focused, ability to learn quickly, team player, attention to detail, thorough follow-up, and ability to multitask
- Requires prolonged sitting, some bending and stooping
- Occasional lifting up to 25 pounds
- Manual dexterity sufficient to operate a computer keyboard and calculator
- Requires normal range of hearing and vision
Responsibilities
- Assist in designing, developing, and deploying contact center automations
- Build and maintain scripts, integrations, or APIs supporting automation projects
- Support the configuration and optimization of cloud-based contact center platforms
- Analyze call flow data, agent performance, and automation efficacy to identify improvement opportunities
- Collaborate with operations, workforce management, and IT teams
- Participate in testing, troubleshooting, and validating automations
- Document workflows, technical processes, and solution design
- Help track and report on automation KPIs
- Other duties assigned as needed
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What This Job Offers
Career Level
Intern
Education Level
High school or GED
