IT Help Desk Assistant Manager
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About The Position
NaphCare is hiring a Help Desk Assistant Manager just like you to join our team on-site at our Corporate Headquarters located in Birmingham, AL. The Help Desk Assistant Manager supports the Help Desk Manager in overseeing daily operations, driving operational improvements, and providing on-site and after-hours supervision of the Help Desk team. This role serves as a primary point of contact for technology requests, interacting regularly with NaphCare employees and clients. Responsibilities include delivering first-level phone and technical support, supervising technical support staff, and assisting with training and mentoring team members. NaphCare is a family owned, healthcare technology company that has been delivering high quality healthcare to correctional facilities across the nation for over 35 years. Come join our team of over 6000 employees and growing! NaphCare pays well, offers outstanding benefits, and has an incredibly engaged corporate support team to make sure you have what you need to be truly excellent at what you do. NaphCare partners with correctional facilities to provide proactive, patient-focused healthcare.
