DCA - IT Help Desk and Desktop Internship
About The Position
The Opportunity: IT Help Desk and Desktop Internship College to County Intern 2026 - Department of County Assets Pay Rate: $24 per hour Job Type: Temporary College Intern Duration: Summer 2026 - Starting in June - 12 weeks Hours: 40 hours a week Telework: In person only Building Physical Location: 501 SE Hawthorne Blvd, 4th floor Portland, Oregon 97214 Does This Position Require Driving a County Vehicle? No TriMet Passes are available if transportation to County facilities is required. Eligibility requirements and more details found on our College to County website. What Does the IT Help Desk and Desktop teams Do? The IT Help Desk and Desktop teams serve as the first point of contact for Multnomah County employees to seek IT services and assistance. Our team has technical skills to provide support to our customers and enjoys helping others. Link to the Department of County Assets IT webpage Internship Description & Responsibilities: The purpose of this internship is to gain an understanding of how an IT Help Desk and Desktop Teams functions, what types of support we provide to internal customers, how we coordinate with other teams within IT and departments across the organization and gain hands-on experience with IT support. In this role, you will support customers both in-person and by phone.
Requirements
- Candidates should have completed or enrolled in a college/university academic institution.
- Interest in Information Technology Support.
- Experience with customer service.
- Experience working with the public.
- Ability to follow standard operating procedures
- Promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values (Link to Equity and Empowerment Lens).
Responsibilities
- Observe IT Help Desk business processes
- Assist customers in-person with issues such as troubleshooting issues logging into a laptop, issues with mobile devices, distributing new devices, assist with wayfinding for pick up and drop off and directing customers to the right team for resolution.
- Assist customers by phone with password resets, DUO activation, creating tickets to direct to the appropriate team.
- May assist with other IT support requests as needed.
- Participate in IT Help Desk team meetings and in team Google Chats.
- Prepare new computers for deployment.
- Maintain inventory of new and replacement computers.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
