IT Help Desk - Full Time

TES Staffing-posted 14 days ago

Full-time • Entry Level

Warwick, RI

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TES Staffing is seeking an IT Helpdesk Analyst to support a growing and dynamic team. The ideal candidate will be detail-oriented, highly communicative, and thrive in solving problems in a fast-paced environment. In this role, you will provide technical support to internal staff, clients, and partners while ensuring systems remain efficient, secure, and reliable.

Provide help desk support to internal staff, clients, and partners via phone, in person, and remote troubleshooting.
Deliver excellent customer service by supporting enterprise PCs, VoIP, and mobile devices.
Champion IT policies and best practices across the organization.
Configure and manage user accounts through Active Directory and other proprietary systems.
Provision, install, and support IT infrastructure including switches, firewalls, access points, PCs, printers, and scanners.
Monitor and analyze systems, generating reports to ensure smooth operations.
Collaborate with IT and business teams on technology needs and improvements.
Perform other duties and projects as assigned.

Minimum of 2 years of IT experience in a helpdesk or technical support role.
Degree in Computer Science, Information Systems/Technology, or equivalent professional experience.
Strong problem-solving skills with the ability to troubleshoot effectively under pressure.
Excellent customer service skills and a sense of urgency in resolving issues.
High attention to detail with the ability to multitask.
Clear and professional communication skills, both verbal and written.
Service-oriented mindset with a focus on resolving customer concerns quickly.
Strong organizational skills and the ability to prioritize competing tasks.

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IT Help Desk - Full Time

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