IT Help Desk Analyst II - Panavision Woodland Hills
About The Position
Panavision is seeking an experienced IT Help Desk Analyst to join our world class IT team, providing comprehensive internal technology support for employees and customers across North America. Qualified applicants will demonstrate a strong passion for technology, extensive technical expertise, familiarity with Microsoft Office, Windows, and Apple environments, as well as outstanding customer service abilities. Collaborating closely with the Panavision Help Desk team, the IT Help Desk Analyst (Tier II) will be responsible for delivering prompt and effective technical support, balancing excellent interpersonal skills with efficient problem resolution. Additionally, this position may involve participation in special projects, including troubleshooting network and server hardware, computer systems, software applications, telecommunications, and network communications issues. Resourcefulness is essential for success in this role. The ideal candidate will be adept at diagnosing and resolving technical problems efficiently and possess the discipline to communicate and escalate matters appropriately across various teams and user groups within the organization.
Requirements
- Minimum 7+ years’ experience in an enterprise Help Desk environment
- Proficiency with Windows 11, Office 365, Mac OS
- Experience with Remote Applications (Microsoft RemoteApp)
- Experience with desktop, laptop, printer, scanner, and mobile device setup and troubleshooting
- Active Directory account creation and O365 email migration/setup
- Familiarity with desktop imaging and security products
- Understanding of TCP/IP, Active Directory, DNS, DHCP, and IP phones
- Basic network and server troubleshooting skills
- Experience with file servers and workstation relocation
- Strong research and problem-solving abilities
- Adaptability to new technologies
- Excellent verbal and written communication skills
- Strong customer service orientation
- Ability to perform under tight deadlines
Responsibilities
- Deliver efficient first and second-level IT support to Panavision staff
- Support end users on Windows and Apple OS devices
- Monitor and resolve issues from the Help Desk management system
- Identify and address recurring technical problems, implementing permanent solutions
- Assist with deployment of patches, hot fixes, and service packs
- Support VoIP telephony and mobile devices as needed
- Maintain and support audio-visual equipment in conference rooms
- Manage internal IT assets and maintain accurate inventory records
- Perform additional IT-related tasks as required
- Work effectively both onsite and remotely
- Ensure responsive service without compromising quality
- Occasional travel may be required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
