About the position
At Dynamic Lifecycle Innovations, our mission is to protect the planet with innovative sustainability efforts, and empower our team members to be the best they can be. We’re an industry leader in electronics life cycle management known for doing the right thing and delivering for our customers. Our team is our most valuable resource, and we work diligently to provide a work environment that is rewarding, engaging, and FUN! This is a specialized technician role tailored for team members with a robust technical aptitude and extensive knowledge of IT hardware. As an IT Hardware Technician you will work in our core processes that require the most technical knowledge and troubleshooting but may flex into the Sort Technician and Refurbishing Technician processes as needed. Success in this position relies on proficiency in hardware analytical thinking and the ability to evaluate profit generation by optimizing time and resource management.
Responsibilities
- Process production material in alignment with defined procedures at a consistently high-achieving rate.
- Work includes verifying customer requirements, using hand tools, and software programs to track material.
- Core processes include complex material like Apple Devices, Miscellaneous Testing, Servers, and Networking.
- Perform advanced IT hardware diagnosis, identifying, analyzing, and resolving complex issues within IT hardware components.
- Document and maintain production results in software applications, utilizing ERP systems and worksheets.
- Operate with a continuous improvement mindset, supporting and championing changes, and acting as a subject matter expert when appropriate.
Requirements
- High school diploma or equivalent.
- Basic understanding of computer hardware.
- Knowledge of computer refurbishing and repair processes, networking equipment, servers, Apple devices, IT hardware components, troubleshooting, and diagnostics.
- Advanced problem-solving, critical thinking, work ethic, integrity, advanced computer operations, attention to detail, organizational capabilities.
- Analytical thinking, independent and team work, willingness to learn, use of basic hand tools, positive navigation of changes.
Nice-to-haves
- Troubleshooting techniques for hardware and software issues.
- Spreadsheet and database entry, intermediate math skills.
- Ability to track numbers, recognize valuable electronic equipment, manage small continuous improvement projects.
Benefits
- 3 weeks of paid vacation in year one and 4 weeks of paid vacation in year two.
- 8 paid Holidays.
- Health benefits start the first of the month following start date.
- 401K.
- Profit sharing (Quarterly basis).
