IT Generalist/Field Tech

Otterbein SeniorLife • Pemberville, OH

66d

About The Position

Otterbein Senior Life has an opening for a fulltime, salaried IT Generalist. This position is located at Otterbein SeniorLife in Pemberville, OH. The candidate will perform general maintenance and end user support tasks as well as analyze, troubleshoot and repair computer systems, hardware & peripheral equipment, both remotely and on-site. The position will do frequent travel to all Otterbein northern Ohio sites including Marblehead, Perrysburg, Monclova, Sylvania, Toledo, Cridersville, St. Mary's and Pemberville. At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make. Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care. Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.

Requirements

• Minimum 2 years’ experience supporting the I/T needs for multiple locations
• Customer 1st Mentality
• Proficient with MS Office Suite of products
• Knowledge & working experience with Active Directory
• Knowledge & working experience with Microsoft Windows O/S
• Knowledge of network cabling
• Organized and Detail Oriented
• A+ certification (additional I/T related certification is a plus)
• BS degree with an I/T or business related major or equivalent work experience
• Experience with Office365, working in a hybrid environment
• Strong written, verbal & interpersonal communications skills as well as an ability to work well independently & in a team environment.

Responsibilities

• Hands-on & remote workstation & end-user support
• Repair, rebuild & replace desktop & laptop systems
• Resolve dial tone & other phone system issues
• Documentation – Inventory, Support Center, Hardware, Software
• Support organization-wide Hikvision Camera System
• Support organization-wide server based Nurse & Emergency Call Systems

Benefits

• Health & Wellness
• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support
• Financial Security
• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection
• Growth & Development
• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees