IT Field Training Consultant

Hoffmann-La Roche • Chicago, IL

74d • $94,100 - $174,700

About The Position

The IT Field Training Consultant provides tailored on-the-job IT training on the navify lab operations to customers' laboratory staff during initial implementation, go-live, and post go-live as required. This position in the Roche Support Network (RSN) partners with several internal groups (commercial project management office, IT sales, commercial education group, and marketing management) to provide customized remote and onsite training to new customers and customers with highly complex workflows.

Requirements

• Bachelor's degree in a related discipline or equivalent education and work experience
• 5 years of progressive experience within the diagnostics industry or other relevant progressive experience
• Advanced knowledge in an area of specialty as demonstrated through an advanced degree and/or in-depth technical experience in the support of laboratory clinical chemistry, immunology, information technology, molecular, tissue and/or automation systems

Nice To Haves

• Specialized, advanced knowledge of clinical chemistry and immunology laboratory workflows, ideally on Roche platforms
• Experience using and/or configuring middleware solutions, ideally navify laboratory operations solution
• Experience in working in an agile environment
• Former technical IT or laboratory training experience

Responsibilities

• Collaborate with IT sales around upcoming and ongoing customer training needs within supported region
• Consult with customers to understand their specific lab's workflow and how the Roche IT solution fits and controls it
• Identify new customer IT training needs and participate in standard development to meet those needs
• Create tailored training plans for customers based on their specific lab needs
• Deliver onsite and remote customer training sessions
• Incorporate lab-specific knowledge to deliver tailored customer on-the-job customer training and ensure training deadlines are met
• Assist key operators with bench tech training both as part of initial implementation and as ongoing needs arise due to staff turnover
• Assist customers with minor changes to system post implementation as scoped in customer training plans, lifecycle management training, and other means to increase customer self-sufficiency
• Serve as the local training resource to support customers with reinforcement training needs and drive customer-to-customer knowledge sharing across the region

Benefits

• Discretionary annual bonus based on individual and Company performance

What This Job Offers

• Job Type: Full-time
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees