IT Field Technician - Start time 8 am or 9am - 8 hour shifts

PAY-O-MATIC CK CASHI•Syosset, NY

11d•$23 - $27•Onsite

About The Position

At Pay-O-Matic, you’ll play a critical role in keeping our technology running across retail locations and corporate offices. This is not a desk job—this is a field-based role where your skills make an immediate impact every day. If you’re looking for variety, autonomy, and real-world technical experience, we want to hear from you. The Field IT Technician provides technical support for Pay-O-Matic computer hardware, software and network systems across multiple retail locations and corporate headquarters. This position requires extensive travel to stores throughout the region to perform installation, maintenance, troubleshooting and repair of technology equipment and systems.

Requirements

Minimum one year of related IT support experience
Valid New York State driver’s license
Access to a reliable personal vehicle for business travel
Ability to lift and carry electronic equipment weighing up to 50 pounds
Strong technical knowledge of computer hardware, software and network systems
Proficiency with Windows operating systems and common business software applications
Strong written and verbal communication skills
Excellent customer service orientation with strong follow-up skills
Ability to communicate technical information clearly to non-technical users
Ability to interact effectively with individuals at all organizational levels
Professional communication skills in person, by phone and electronically
Strong organizational, problem solving and analytical abilities
Good judgment with ability to make timely and sound decisions
Flexibility and adaptability to work within constantly changing priorities
Commitment to excellence and high standards
Team oriented approach with creative and innovative thinking
Ability to coordinate multiple tasks simultaneously
Must be able to speak, read, write and understand English

Nice To Haves

Bilingual skills (Spanish) are a plus but not required

Responsibilities

Install, modify, monitor, test and troubleshoot computer hardware, software and network problems at Pay-O-Matic retail locations and corporate headquarters
Provide on-site technical support for maintaining, installing or replacing equipment in stores
Perform software and hardware upgrades and rollouts as directed by IT Help Desk Manager
Prepare and tag new equipment for deployment to field locations
Enter troubleshooting calls into the help desk system (ServicePRO)
Travel regularly to retail store locations to perform repairs, installations and troubleshooting (majority of work time spent in the field)
Maintain a valid driver’s license and provide reliable transportation for travel to store locations
Lift and transport electronic equipment including computers, monitors and related technology
Respond to on-site service requests in a timely manner
Complete special projects assigned by IT Help Desk Manager
Perform other related duties as required