IT Field Technician

TEKsystems • Wayne, NJ

1d • $20 - $25 • Onsite

About The Position

The IT Field Technician is responsible for delivering on‑site technical support across client locations, including troubleshooting, break/fix repairs, hardware replacement, and workstation refresh activities. This role is highly client‑facing and requires strong communication skills, professionalism, and the ability to work independently in fast‑paced service environments.

Requirements

• Hands-on experience troubleshooting and repairing kiosks, laptops, desktops, and related hardware.
• Experience performing PC refresh or hardware upgrade projects.
• Strong customer-service skills with the ability to interact professionally with end users, managers, and service center staff.
• Ability to work independently, manage time effectively, and travel between assigned locations as needed.
• Strong attention to detail and commitment to delivering quality work.

Nice To Haves

• Basic understanding of Windows operating systems and imaging tools.
• Familiarity with ticketing systems and standard IT service processes.
• A+ or similar IT certifications (preferred but not required).

Responsibilities

• Perform troubleshooting and break/fix support for kiosks, desktops, laptops, printers, and other hardware devices.
• Diagnose and repair technical issues related to system performance, connectivity, peripherals, and general hardware failures.
• Execute PC refresh activities, including device imaging, setup, configuration, and end‑user migration.
• Install, replace, and configure components such as hard drives, memory, monitors, and other workstation hardware.
• Provide onsite support within service centers and customer locations, ensuring timely and effective resolutions.
• Maintain accurate documentation of work performed, parts used, and customer interactions.
• Communicate effectively with clients, demonstrating professionalism, patience, and strong customer‑service skills.
• Adhere to company standards for appearance, conduct, and service delivery while representing the organization onsite.
• Escalate complex issues as needed to higher‑level support teams.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees