IT Field Technician II

Interim, Inc.-posted about 1 month ago
$34 - $44/Yr
Full-time • Mid Level
Salinas, CA
51-100 employees
Religious, Grantmaking, Civic, Professional, and Similar Organizations
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The IT Field Technician II will have excellent planning, logic and analytical skills; good oral and written English; ability to work in a team; good interpersonal and communication skills; criminal record clearance; ability to pass employment physical; valid California Driver's license; have own auto in safe operating condition & current auto liability insurance. Looking to make a difference? Our mission at Interim is to provide services and affordable housing to supporting members of our community with mental illness by building productive and satisfying lives in a world in which people with mental illness are able to live, work, learn and participate fully in the community. Join our team and instill hope in the community.

  • Ensuring IT responds in a timely manner to problems and questions reported by program sites.
  • Maintaining helpdesk database of troubleshooting events, solutions to past problems and computer resources.
  • Working proactively to verify that systems are working properly and follow up as necessary after service calls.
  • Maintaining accurate, detailed records of equipment and software distribution to ensure license compliance and help plan preventive maintenance tasks.
  • Installing, maintaining and replacing hardware components as needed on agency staff computers, including cleaning interior and exterior areas and peripherals as needed.
  • Installing, maintaining and updating software on agency staff computers, including Microsoft Windows operating systems, Microsoft Office/O365 components (including Outlook) and related products and other software purchased for specific purposes, including but not limited to Adobe Products, Avatar and Abila\MAS.
  • Preparing and reallocating used hardware as directed; moves computer equipment as needed from one site to another. Recovers, tests, and redistributes any viable equipment and components.
  • Contribute to design & implementation of Active Directory Group Policies for entire organization
  • Contribute to design & implementation of SharePoint Online/OneDrive integration and synchronization with Active Directory
  • Administers employee on-boarding/off-boarding of IT user accounts, equipment and workspaces
  • Works with supervisor to prioritize workload; communicates clearly with supervisor; follows overall directions; can recognize lack of knowledge in particular fields and express as such to ensure appropriate expertise is sought for solutions.
  • Adjusts work hours as necessary to accommodate staff schedules. Carries a cell phone and may be required to respond to calls on nights and weekends as assigned.
  • Assists in deploying IT services to Housing Department requiring network access, such as building security systems, cameras, and recorders.
  • Maintains, configures and deploys cloud-based IP Phone System, users accounts and equipment
  • Provides basic instruction on the operation of equipment to end users as necessary
  • Trains end-users on the use and features of the various operating systems and applications on the various platforms; clearly communicate and explain issues with customers.
  • Assists in ensuring compliance with established agency standards regarding the use of hardware and software.
  • Complies with all OSHA, HIPAA, ADA, and Interim policies while performing any company duties, on or off Interim property.
  • Contributes to IT projects proficiently, without compromising quality of service to end users or the organization.
  • Achieves operational objectives by contributing information and recommendations to Director of IT, completing inventory audits; identifying helpdesk trends; recommending system improvements, and implementing any required changes.
  • Performs all diagnostic duties in a timely and professional manner.
  • Other duties as assigned.
  • H.S. Diploma or G.E.D.
  • Security Plus certification
  • At least 5 years of technical experience with PC workstations, laptops, and mobile devices.
  • Able to perform Tier 1 and Tier 2 software, PC and network troubleshooting.
  • At least 2 years of Microsoft Active Directory administration.
  • Basic understanding of network infrastructure & topology; switch, routing & firewall/VPN configuration.
  • Basic knowledge of wireless networks and advanced experience configuring, deploying, and supporting Windows operating systems, as well as Office Suite/Office 365 or later components.
  • Basic understanding and use of Windows Powershell, Office 365, Azure Active Directory management tools.
  • Ability to configure user accounts and e-mail server configuration in the Exchange Online environment; experience with hardware, including monitors, keyboards, mice, network devices, printers, ergonomic equipment, video & sound card installations.
  • Experience with Windows RDP and other remote support client software.
  • Possess proficient technical writing skills.
  • Be able to configure and operate varying levels of A/V equipment.
  • Be able to configure and provide end-user support of mobile devices.
  • Be able to administer a Mobile Device Management (MDM) system.
  • Possess a fundamental understanding of security, including, but not limited to; concepts, management, realms, and branches.
  • Possess a working knowledge of network cabling, including, but not limited to, run length limitations, application, and installation methods.
  • Capable of working with system schematics, building blueprints, diagnostic flow charts, and other technical forms.
  • Drivers license for at least two years and driving record acceptable to insurance carrier.
  • Valid California driver's license; auto in safe operating condition; auto liability insurance; good driving record; criminal record clearance; proof of authorization to work in the United States as required by Immigration and Reform Act of 1986.
  • Ability to work independently with minimal supervision.
  • Excellent planning, logic and analytical skills
  • Good oral and written English
  • Ability to work in a team
  • Good interpersonal and communication skills
  • Ability to pass employment physical
  • 2 years college or A.A. in a computer-related area or equivalent
  • Experience in telephone and technical support, and/or customer training preferred
  • Experience with configuring networking IoT devices, multi-function office machines and electronic security equipment.
  • Competitive Compensation
  • Tuition reimbursement for eligible positions
  • Clinical licenses and training reimbursement for eligible positions
  • Loan repayment for eligible positions
  • Generous health, vision, dental, Employee Assistance Program (EAP), and life insurance coverage for full-time employees
  • Monthly payment in lieu of insurance coverage for eligible positions
  • 403b Retirement Plan with Interim matching contribution
  • Competitive vacation and sick leave accruals. You can earn up to 24 days of vacation in your first year.
  • Professional development and learning opportunities.
  • BBS registered supervisors onsite for ongoing Clinical Supervision
  • Annual employee recognition and staff appreciation events
  • Employee referral bonus program
  • Offers flexible work schedules
  • Family-friendly work environment, providing work-life balance
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