IT Field Technician I (North Kansas City)

About the position

WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers. BEHOLD! Do you like to solve technology puzzles? Would you like On The Job Training to be able to do so? In the role of Field Technician I, you will be responsible for responding to and resolving technical issues at partner properties. You will respond to service calls and travel to various properties to repair or inspect equipment to help prevent potential problems.

Responsibilities

• Provide technical assistance to William Hill and Caesars Sportsbook partner properties
• Respond to service calls in a timely manner, updating tickets, liaising with Software Support/dispatch on progress
• Travel to and from partner properties to identify, resolve or repair hardware/software problems
• Maintain and troubleshoot network and/or physical problems with our systems
• Install hardware/software following our design or installation specifications
• Proactively inspect equipment to help prevent future service calls
• Identify recurring issues, document, and report to the Software Support team for testing
• Explain and train software application procedures/instructions to sportsbook personnel
• Train and assist lower-level staff with installation and maintenance requirements
• Perform other duties as required

Requirements

• 2 Years of service as a technician (casino/computer tech) or equivalent education
• Experience working with hand and power tools
• Knowledge of network testing equipment
• Knowledge of Windows-based computers and basic ISP knowledge
• Ability to work on your own, follow directions and complete assigned projects in a timely manner
• The ability to conduct yourself in a professional manner towards other staff and our customers