IT Field Tech Support - Birmingham

America's Thrift Stores-posted 10 months ago
Remote • Irondale, AL
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
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The IT Field Support and Cable Technician position is responsible for installing, maintaining, and supporting the IT infrastructure and equipment across all America's Thrift Stores locations. This role ensures network efficiency and stability organization-wide, and involves traveling to various locations for installations and troubleshooting. The technician will be based at the Store Support Center in Irondale, AL, with opportunities for partial remote work.

  • Manage and provide technical support for office computers, servers, POS systems, printers, and other office equipment.
  • Configure and install network hardware, PCs, LAN and standalone printers, modems, and related peripherals.
  • Set up and configure PA systems, including commercial speakers, speaker wiring, and amplifiers.
  • Install, repair, and maintain Cat6 and shielded Cat6 cables.
  • Perform RJ45 and Keystone terminations, including installation and repair.
  • Utilize remote access tools to support computer systems remotely.
  • Develop and maintain up-to-date network maps for all locations.
  • Install and manage temporary PA systems for company events.
  • Travel frequently, including occasional overnight trips, to support various sites.
  • Maintain an accurate inventory of cabling and related equipment.
  • Adhere to all company policies, procedures, and safety standards.
  • Deliver exceptional service to internal and external customers.
  • Perform additional duties as assigned by management.
  • Strong time management skills.
  • Must have reliable transportation.
  • Ability and readiness to operate a scissor lift at heights of 30+ feet.
  • Scissor-lift certification is required, or a willingness to obtain certification.
  • Familiarity with cabling standards is preferred.
  • Experience with helpdesk software, such as Zendesk, is preferred.
  • Possession of an IT certification, or willingness to achieve one, is preferred.
  • Excellent communication skills and the ability to support internal customers and project stakeholders effectively.
  • Bonus eligibility after 90 days.
  • Employee discounts.
  • Growth opportunities.
  • Many store support roles are hybrid.
  • Help others through charity partners.
  • Save the environment.
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