IT Field Tech I

Tillamook County Creamery Association • Portland, OR

90d

About The Position

Come join the Tillamook Team, one of the fastest-growing dairy brands in the US, where we Play to Win to create over 200 dairy products in 7 different categories: cheese, ice cream, yogurt, sour cream, butter, cream cheese and frozen meals. Our Uncompromising Quality has led us to become the #1 Cheddar, #2 Cream Cheese and #3 Family Size Ice Cream brand, but we’re not stopping there. We’re loading up for our best years to come and want you to join us. As a farmer-owned cooperative since 1909, we know that being Good Stewards for our stakeholders and doing a little extra always pays off. We’re looking for team members with a One Team and Genuine Care mindset who are inspired to share the delight of the Tillamook brand with each other and others every day.

Requirements

• Bachelor’s degree in Computer Science or Business Management preferred; technical training with significant related experience can be substituted for a degree.
• Demonstrated experience providing software and hardware maintenance and support in a multi-site environment.
• Minimum of 2 years strong experience with Microsoft products in an IT support role.
• Minimum of 2 years experience in a business environment that is PCI, SOX and GAP compliant.
• Microsoft Certification (MCP, MCITP-E Servers) is a plus.
• Ability to think critically to solve customer issues.

Nice To Haves

• Experience in a fast-paced environment.
• Strong time-management skills.
• Ability to work independently with little supervision.

Responsibilities

• Provide technical support to resolve software and hardware related issues for workstations, laptops, scan guns, and peripheral equipment.
• Maintain documentation for software and workstation configurations, network and hardware maintenance records, and track IT inventory.
• Assist in the implementation of user training to maximize value from TCCA's investment in technology.
• Install, configure, troubleshoot, repair and maintain workstations, laptops, scan guns, and peripherals including all hardware, software, UPSs, printers, and copiers.
• Maintain knowledge base for Service Desk support and work with other ITG groups to verify information for knowledge base entry.
• Provide first point of contact for technical assistance to end users at all TCCA locations.
• Respond to requests for support in person, via phone, email, and remotely.
• Follow standard help desk procedures; log all requests in the help desk system and document resolutions.
• Maintain security and privacy of files and information.
• Conduct end user training on capabilities associated with new equipment or software as needed.
• Participate in the Service Desk on-call rotation for approximately 7 weeks per year.
• Stay current with technology trends and their impact on TCCA’s environment.
• Contribute to the continuous improvement of IT core processes and methodologies.
• Participate in testing to assess the effectiveness of solutions for problems discovered in the field.
• Seek appropriate training to enhance personal knowledge and value to IT Team and TCCA.
• Work under pressure, meet deadlines, and manage multiple projects simultaneously.
• Build strong relationships with end users and colleagues based on commitment, trust, and respect.
• Communicate technical information in non-technical terms.

Benefits

• Industry leading benefit and reward programs.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree