About the position
At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers as we add new chapters to the history of spaceflight! This position will directly impact the future of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin's vision of millions of people living and working in space to benefit Earth. This role is part of Enterprise Technology (ET), where we're developing the digital infrastructure needed to build the road to space, with an emphasis on digital capabilities required to advance Blue Origin's mission. Enterprise Technology is the center of excellence for digital technology at Blue Origin, providing oversight and governance to align technology and business strategies. As part of a small and highly-skilled team, you will provide technical support and solution consultations to our engineers and staff to support a company designing, building and launching space vehicles. This role will directly support launch and manufacturing operations as a member of the Information Technology department and reports directly to the IT Field Support Manager. We are looking for someone to apply their technical expertise, leadership skills, and commitment to high standards to positively impact safe human spaceflight. Passion for our mission and vision is required!
Requirements
- Proven track record working in a technical helpdesk, service desk or desktop support role for at least 2 years, supporting hardware/software troubleshooting and being in a customer-facing position
- Previous experience with Windows 10 and 11; Microsoft Office including Project and Visio; Active Directory account and computer management; Adobe products; Antivirus, Disk Encryption, and VPN applications
- Proficiency with Windows printing and scanning operations, including installation and support of network devices
- Experience with endpoint management software platforms, desktop provisioning technologies like SCCM and PXE
- Functional knowledge of Linux OS as well as Mac OS and iOS
- Willing to be flexible with scheduled days and hours with reasonable notice as needed during operations or on-call
- Valid driver's license and insurance to operate company vehicles
