IT Field Support Specialist

Arizona College of Nursing

94d

About The Position

We’re looking for a tech-savvy problem solver who’s passionate about delivering exceptional service and keeping our campus systems running smoothly. In this role, you’ll be the go-to expert for faculty, staff, and students, ensuring reliable technology, seamless operations, and a positive user experience. You’ll work both remotely and onsite, traveling to our campus locations about 1–2 weeks per month to provide hands-on support, troubleshoot complex issues, and contribute to IT projects and initiatives. If you enjoy variety in your day, collaboration across teams, and opportunities to improve systems and processes, this role is a great fit. This is a remote role that requires up to 50% travel to our campuses nationwide.

Requirements

• Technical degree or certification desired; Bachelor of Science in Technical or Engineering discipline preferred.
• Excellent communication, organizational, and customer service skills.
• Strong knowledge of Windows and macOS, Microsoft 365, and common business applications.
• Ability to travel regularly (up to 50% of the time).
• Experience with endpoint management tools (e.g., Microsoft Intune).
• Experience with Active Directory, Autopilot, and Entra ID in hybrid or non-hybrid environments.
• Experience with Microsoft Exchange 2019+ or Exchange Online.
• Familiarity with VOIP or phone system administration.
• Proven IT field service experience, supporting 50 - 250+ desktop users.
• Basic knowledge of TCP/IP networking, including DHCP, and DNS.
• Experience supporting SIS, LMS, CRM and learning components desired.
• Experience with ITIL or similar Service Management framework desired.

Responsibilities

• Deliver a high level of customer service and satisfaction to campus staff and students.
• Provide responsive technical support with a focus on timeliness, clear communication, and strong customer relationships.
• Travel to campus locations (1–2 weeks per month) to perform onsite troubleshooting, project support, and preventative maintenance.
• Manage account lifecycle processes including onboarding, offboarding, and access reviews.
• Support cloud-based phone systems, including setup, configuration, and troubleshooting.
• Coordinate laptop/desktop procurement and refresh cycles, ensuring adherence to IT standards.
• Maintain accurate documentation of IT systems, support activities, and asset inventory.
• Collaborate with IT leadership and peers to improve processes and share knowledge.
• Identify deficiencies in IT equipment and procure standardized solutions.
• Provide administration and support for applications and infrastructure, escalating issues appropriately.
• Perform problem management and root cause analysis on recurring issues.
• Adhere to change management process.
• Communicate issues to internal IT team and management in a timely manner.
• Contribute to IT and the College’s initiatives.

Benefits

• Competitive pay and opportunities for professional development.
• Dynamic organizational culture within a supportive working environment.
• Generous PTO and holiday benefits.
• Robust health and welfare benefits package including medical, dental, and vision.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree