IT Field Support Specialist

T-Rex Solutions-posted 3 months ago
$40,000 - $50,000/Yr
Full-time • Entry Level
Columbia, MD
101-250 employees
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Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared IT Field Support Specialist to join our dynamic team in the Columbia, MD area. The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts site surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.

  • Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment.
  • Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling.
  • Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems.
  • Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation.
  • Support network upgrade projects or initiatives.
  • Support end-user connectivity needs.
  • Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management.
  • Minimum education and experience level: High school/GED and two (2) to four (4) years of experience and Security + Certification.
  • Equivalent education and experience: Associate’s degree in a technical field and two (2) years of experience or a Bachelors’ degree in a technical field.
  • Active TS/SCI w/ FSP.
  • Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
  • Well-versed in installing windows, software, applications, antivirus and patches.
  • Must be able to drive company vehicle.
  • MUST be CWIP Compliant - A+, Net+ or Sec+.
  • Must be able to lift up to 50 pounds.
  • Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
  • Competitive salaries.
  • Performance bonuses.
  • Training and educational reimbursement.
  • Transamerica 401(k) and Cigna healthcare benefits.
  • PTO available to use immediately upon joining (prorated based on start date).
  • Paid parental leave.
  • Individual and family health, vision, and dental benefits.
  • Annual budget for training, professional development and tuition reimbursement.
  • 401(k) plan with company match fully vested after 60 days of employment.
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