IT Field Support Specialist - West

Veterinary Emergency Group (VEG)

114d • $70,000 - $80,000

About The Position

At VEG, we find a way to say YES— empowering you to deliver exceptional IT support to our frontline teams. As an IT Field Agent, you will play a critical role in ensuring our hospitals are running smoothly with reliable hardware, software, and network functionality, while also setting up new hospitals for success. This role requires a balance of technical expertise and customer service: you’ll troubleshoot issues, implement solutions, and partner closely with both hospital & IT leaders to drive IT excellence across VEG.

Requirements

• Minimum 1-2 years of technical help desk support experience.
• Ability to understand general technology processes and tools to apply their usage at our hospitals.
• Proficient in Apple products and Mac OS. (Network experience is a Plus)
• Construction-related industry experience is a plus.
• Manage several tasks or projects at once.
• Strong communication skills, both written and verbal.
• Can conform to and be flexible with shifting priorities, demands, and timelines using analytical and problem-solving capabilities.
• Assess, mentor, and coach future assigned direct reports ensuring the highest-level employee performance based on organizational goals, processes, and procedures.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Ability to work with all levels of staff within & outside of IT + outside of the organization.
• A self-starter able to work independently but comfortable working in a team environment.
• Dependable and flexible when necessary.
• Good analytical and problem-solving skills.
• Must be able to physically move, handle, and lift computer equipment weighing up to 50 pounds.

Nice To Haves

• Network experience is a Plus.
• Construction-related industry experience is a plus.

Responsibilities

• Partner with all IT functional teams, IT Senior Management, corporate and divisional management to meet the needs of our hospitals.
• Execute appropriate teamwork and communications with all local/regional leaders of the organization within their assigned region to ensure we meet our hospitals’ needs.
• Collaboratively work with all stakeholders in supporting departmental & business initiatives while ensuring prioritization and execution of the initiatives are met.
• Represent the IT organization professionally in dealing with our VEGgies & Customers.
• Interview for additional staff as needed to ensure the highest level of customer service is maintained.
• Focus on continuous IT improvements for a better customer experience.
• Maintain a consistent, open, proactive, and productive line of communications with the local leaders acting as their point of escalation within the IT organization, especially regarding service-related issues and requests.
• Protect data, software, and hardware by coordinating, planning, and implementing the proper operational measures.
• Work with local staff to review and finalize specifications and project plans for various infrastructure and hospital projects.
• Define criteria, select, interview, and hire new Field Service resources based on local needs, minimum technology skills, and customer service skills.
• Recommend and maintain streamlined Hospital technology and implement best practices.
• Travel is required; to support our local hospitals every day + New Hospital Openings. Frequent flights and driving will be required. Expect to be on the road 3-5 days per week at times, and willingness to drive and fly frequently is part of the role.
• Weekend or holiday travel may be required to align with our hospital openings.

Benefits

• Competitive Compensation Including ($70,00 - $80,00) + bonus + benefits.
• Comprehensive health and wellness benefits, and access to free therapy or counseling.
• Paid parental leave, up to 10 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families.
• Unlimited PTO to use for vacation or sick days - however you need it!
• Generous referral rewards, so our awesome people can bring in more awesome people.
• Casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you’re hungry and free lunches twice a week!
• Company laptop and a monthly cell phone reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees