IT Field Support Specialist (Imaging) - TS/SCI with Full Scope Poly is Required

SOUND ENGINEERING SOLUTIONS • Columbia, MD

104d • $34,880 - $49,880

About The Position

Sound Engineering Solutions is excited to announce a Sign-On Bonus for the successful candidate hired for this role! Join our team during this festive season and enjoy a rewarding career with additional perks. The IT Field Support Specialist (Imaging) provides Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. The role involves conducting site surveys, assessing and documenting current site configuration and user requirements, analyzing existing requirements, and preparing specifications for hardware acquisitions. The specialist will also develop hardware installation schedules, prepare drawings documenting configuration changes at each site, and prepare site installation and test reports. Training site personnel in the proper use of hardware and building specialized interconnecting cables are also key responsibilities.

Requirements

• Active & Current TS/SCI CI Poly or with Full Scope Poly is REQUIRED.
• Minimum education and experience level: High school/GED and two (2) to four (4) years of experience and Security + Certification.
• Equivalent education and experience: Associate’s degree in a technical field and two (2) years of experience or a Bachelor’s degree in a technical field.
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
• Well-versed in installing Windows, software, applications, antivirus and patches.
• Demonstrated ability to read and understand technical manuals and schematics.
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
• Able to manage time and priorities effectively.
• Able to work efficiently with minimal supervision.
• Proficient in working with end-users remotely.
• Demonstrated expertise in Microsoft Windows 7 and 10.
• Familiar with Active Directory security and policies.
• Excellent analytical and problem-solving skills.
• Must be able to drive company vehicle.
• Must be available to work an 8-hour shift between the hours of 6am-6pm, as determined by management.
• MUST be CWIP Compliant - A+, Net+ or Sec+.
• Must be able to lift up to 50 pounds.

Responsibilities

• Provide Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
• Conduct site surveys and assess current site configuration and user requirements.
• Analyze existing requirements and prepare specifications for hardware acquisitions.
• Develop hardware installation schedules.
• Prepare drawings documenting configuration changes at each site.
• Prepare site installation and test reports.
• Train site personnel in proper use of hardware.
• Build specialized interconnecting cables.
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment.
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling.
• Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems.
• Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation.
• Support network upgrade projects or initiatives.
• Support end-user connectivity needs.

Benefits

• Total Compensation range of $34,880 - $49,880 per year.
• 100% company Funded BCBS Health, Dental and Vision Insurance Plan.
• 3 weeks PTO.
• 11 Government Holidays.
• Sign-On Bonus.

What This Job Offers

• Education Level: High school or GED