IT FIELD SUPPORT/CRM

Premier Health • Dayton, OH

7h

About The Position

Position Summary
General Summary/Responsibilities:
This entry level position is responsible for customer support including workflow development, system configuration and development, innovative application deployment, change documentation, and may educate and inform staff on application functionality. The individual will understand business needs and think with a business owner mind-set based on a fundamental knowledge of the system and the organizational infrastructure to recommend solutions that enable the enterprise to achieve its goals. These responsibilities require the individual to stay current with the systems and/or applications as well as coordinate across multiple and varied teams to deliver solutions for the enterprise.
This entry level position is responsible for customer support including workflow development, system configuration and development, innovative application deployment, change documentation, and may educate and inform staff on application functionality. The individual will understand business needs and think with a business owner mind-set based on a fundamental knowledge of the system and the organizational infrastructure to recommend solutions that enable the enterprise to achieve its goals. These responsibilities require the individual to stay current with the systems and/or applications as well as coordinate across multiple and varied teams to deliver solutions for the enterprise.

Requirements

• Associate degree
• Bachelor’s Degree in IT; or Associate’s Degree in IT with 2 years of IT experience; or a related Associate’s Degree with 4 years of IT experience is required
• IT related degree
• 1 - 3 years of job-related experience
• Requires knowledge of the Microsoft Office Suite of applications
• Demonstrates fundamental knowledge of: relevant computer systems, applications and desktop hardware. Delivers solution sets for systems and application problems.
• Demonstrates proficiency in all skills required to facilitate application and systems enhancements or replacements.
• Capable of analyzing and resolving system integration problems.
• Evaluates software and hardware products and make recommendations for improving operations or processes.
• Demonstrates an understanding of clinical and/or business operations.
• Communicates effectively with users, colleagues, developers, and organizational administration.
• Demonstrates excellent analytical and problem solving skills.
• Collaborate with cross-functional work teams with minimal supervision.
• Demonstrates advanced interpersonal skills to effectively interface with department leadership and staff, physicians, vendors, and consultants. Able to effectively communicate technical subjects to non-technical customers.
• Proven organizational skills and ability to perform tasks as assigned.
• Demonstrates the ability to participate in projects, including system design documentation, procedures, process and data flows, and may provide recommendations for system enhancements and replacements.

Nice To Haves

• Device Imaging and software deployment tool
• Mobile device management tool and video teleconferencing

Responsibilities

• customer support
• workflow development
• system configuration and development
• innovative application deployment
• change documentation
• educate and inform staff on application functionality
• understand business needs
• think with a business owner mind-set based on a fundamental knowledge of the system and the organizational infrastructure
• recommend solutions that enable the enterprise to achieve its goals
• stay current with the systems and/or applications
• coordinate across multiple and varied teams to deliver solutions for the enterprise

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree