IT Field Services Technician I or II

Idaho Power Company•Pocatello, ID

3d•$37 - $52

About The Position

Idaho Power — located in Pocatello, Idaho — is looking for an Information Technology (IT) Field Services Technician I or II to join our IT team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to provide our customers with the safe, reliable, affordable energy they depend on. What does an IT Field Services Technician I or II do for us? They serve as a critical liaison between the business and IT. As part of the Regional and Fleet Technology Support team, this role is responsible for helping resolve employee’s technical issues as well as finding ways to perform their work better using technology. This position requires a strong level of customer service and the ability to explain complex technical concepts in terms that are easy to understand. Work Environment & Travel This position requires a high degree of independence and self-motivation. The IT Field Services Technician will frequently work with limited direct supervision, managing tasks and resolving issues autonomously. The role involves regular travel to remote office locations to provide hands-on support for hardware and software troubleshooting, installations, and upgrades. Candidates must be comfortable working in varied environments and possess strong organizational and communication skills to coordinate effectively with remote teams and end users. Planning, coordinating, and reporting activities to maximize value and efficiency for the time spent at locations will be essential. In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

Requirements

Knowledge of: Windows Operating Systems, Microsoft Office Networking technology and troubleshooting methodology, virtualization technology, Active Directory and GPO Microsoft licensing for client OS and applications
Skills in: Excellent oral and written communications Strong problem-solving skills and customer service orientation Customer service and diplomacy
Ability to: Work independently and manage time effectively Build and deploy desktop, laptop, and tablet images Troubleshoot PC and network issues Work well in team environment Strong time management Adapt quickly to new initiatives
IT Field Services Technician I Education: Associates degree or technical vocation certification in computer science, computer information systems, or an equivalent IT field OR An equivalent combination of related experience, training, and/or education
IT Field Services Technician I Experience: 2 years of experience providing high-level technical support on hardware and software in a corporate enterprise environment OR 2 years of experience providing Help Desk phone support within a corporate IT department
IT Field Services Technician I Licenses & Certifications: Valid driver's license with an acceptable driving record based on driving requirements for the position
IT Field Services Technician II Education: Associates degree or technical vocation certification in computer science, computer information systems, or an equivalent IT field OR An equivalent combination of related experience, training, and/or education
IT Field Services Technician II Experience: 3 years of experience providing high-level technical support on hardware and software in a corporate enterprise environment
IT Field Services Technician II Licenses & Certifications: Valid driver's license with an acceptable driving record based on driving requirements for the position CompTIA A+, Microsoft MCSA or MCSE

Nice To Haves

Preferred: Server administration skills Project management Video conferencing software, audio/visual equipment configuration, application deployment tools, SCCM, Intune, and Citrix
Preferred: Server and network troubleshooting skills obtained through work experience or certifications
Preferred: CompTIA A+, CompTIA Network+, CompTIA Security+ and Microsoft MTA, ITIL v3 (or above)
Preferred: Bachelor’s degree in computer science, computer information systems, or equivalent IT field
Preferred: CompTIA Network+, Security+ and/or Server+, ITIL v3 (or above)
Preferred: Bachelor’s degree in computer science, computer information systems, or equivalent IT field