IT Field Services Specialist - Full Time, Days (LA License)

Southern California Hospital at Culver City • Los Angeles, CA

3d • $33 - $41

About The Position

The IT Field Services Specialist is responsible for providing on-site and remote technical support to end-users, troubleshooting hardware and software issues, installing and configuring IT equipment, and ensuring optimal system performance. This role requires strong technical skills, customer service excellence, and the ability to work independently in diverse environments.

Requirements

• Associate’s degree or higher in Information Technology, Computer Science, or related field (or equivalent experience).
• 1–3 years in IT support, field services, or a similar role.
• Proficiency in Windows, macOS, and/or Linux environments.
• Familiarity with Microsoft 365, Active Directory, and remote desktop tools.
• Basic networking knowledge (TCP/IP, DHCP, DNS).
• Printer, scanner, and peripheral troubleshooting.
• Strong communication, time management, and problem-solving abilities.
• Ability to lift and transport equipment (up to 50 lbs.).
• May require after-hours or weekend work for urgent issues or installations.

Nice To Haves

• CompTIA A+
• Network+
• Microsoft Certified, or equivalent.

Responsibilities

• Travel to client or internal locations to provide hardware, software, and network troubleshooting.
• Set up desktops, laptops, printers, mobile devices, and network hardware (routers, switches, access points).
• Upgrades: Perform preventive maintenance, software updates, and system upgrades.
• Identify, troubleshoot, and resolve hardware/software malfunctions.
• Assist end-users with technical issues, provide training on systems and applications.
• Assist in basic network troubleshooting, cabling, and connectivity issues.
• Maintain accurate records of work performed, asset inventory, and service reports.
• Work closely with the IT Service Desk, infrastructure teams, and vendors for escalations.
• Follow company IT policies, data security guidelines, and compliance requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree