IT Field Service Technician

Honolulu Academy of Arts•Honolulu, HI

5d•$35 - $35•Onsite

About The Position

Under the direction of the Head of Information Technology, the IT Field Service Technician provides advanced, hands-on support for the museum’s physical technology infrastructure across all locations. This role installs, maintains, and troubleshoots structured cabling, audio/video systems, exhibition technology, and other network-connected hardware. The technician ensures operational continuity on coverage days, including monitoring for and addressing urgent IT tickets submitted on weekends. The Field Service Technician also supports physical systems upgrade projects by assisting in cabling pathway planning, IDF configurations, and other pre-installation preparations. The technician applies knowledge of the Museum’s physical cabling architecture, pathways, and constraints to guide successful installations. This is a temporary, part-time position lasting one to six months depending on project duration. Opened in 1927, the Honolulu Museum of Art is a home for art and education created for the benefit of the entire community. Founder Anna Rice Cooke envisioned a museum that would bring people together through the power of art and “the deep intuitions that are common to all.” The museum was conceived of as a place of meaningful exchange and dialogue, celebrating the diverse artistic and cultural traditions of Hawai‘i’s multi-ethnic population. From this founding intention grew the museum of today, with a world-class encyclopedic collection of more than 55,000 works of art, representing a stunning breadth of places and eras, from all corners of the globe and from the ancient past to the present day.

Requirements

A Bachelor’s Degree in Computer Science or related field or at least five years of comprehensive related experience.
Strong understanding of TCP/IP networking and basic network infrastructure components.
Familiarity with network infrastructure, fiber optic cable handling, and basic fiber diagnostics.
Proficiency in Cat5/6 installation, termination, testing, and labeling.
Experience supporting AV equipment such as projectors, displays, media players, and speakers.
Experience with Windows, macOS, tablets, and peripherals.
Strong verbal and written communication skills.
Ability to work weekends and respond to system outages during off-duty hours.
Experience in designing and wiring layouts for offices/rooms.
Familiarity with IT ticketing systems and equipment inventory management.
Honesty, integrity, and a strong work ethic supported by commitment, enthusiasm, and follow-through.
Ability to work within and support a diverse community of visitors, artists, and employees.

Nice To Haves

Experience with museum exhibition technology
Familiarity with Point-of-Sale troubleshooting.
Familiarity with Wi-Fi network topography and troubleshooting.
Experience with UniFi or Cisco networking environments.
Experience with network enclosure/rack organization, patch panel layout, and cable management.
Experience in a museum, arts and culture, or nonprofit organization with multiple worksites.
Understanding of and dedication to advancing the Honolulu Museum of Art’s identity, vision, and values.

Responsibilities

Provides weekend/off-hours coverage by triaging and resolving urgent IT issues, including critical hardware, networking, exhibition, and environmental system incidents. Documents actions and hands off follow‑up tasks to other IT staff.
Installs, maintains, and troubleshoots physical IT systems across museum locations, including structured cabling, AV devices, sensors, and other network‑connected hardware
Maintains organized and properly managed cabling inside racks and network enclosures, including labeling, routing improvements, and removal of obsolete cabling.
Supports planning and preparation for infrastructure projects, including network enclosures, cable‑pathway planning, and equipment staging.
Configures and maintains exhibition and event technology in collaboration with IT, Installations, and Curatorial teams
Diagnoses and repairs hardware devices such as AV units, desktops, laptops, workstations, and peripherals.
Maintains accurate documentation of cabling, device locations, and network information; coordinates with IT team on infrastructure needs.
Demonstrates a commitment to fostering cultivating, and preserving a culture of inclusivity, diversity, equity, and accessibility through respectful communication and cooperation with others, continuous training, and the modeling of inclusive behaviors.
In partnership with HR, supports the leadership team in ensuring equitable experiences, strengthening inclusion acumen and promoting a culture of belonging that embraces the contributions of all staff.
Other duties as assigned.

Benefits

Shop, Museum Café, and Art School discounts
Onsite parking provided
Temp employees may be eligible for medical insurance coverage if they work 4 consecutive weeks at 20 hours or more.

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