IT Field Resource
About The Position
The IT Field Resource is responsible for performing IT-related duties on a professional level while working closely with the nursing homes in their markets to ensure system operations are fully functional. Specific Duties include, but are not limited to: Deploy, Service & Order Equipment Install Networking & Telco Equipment Process Warranty Request & Returns MDM Management Process Zendesk Tickets & Equipment Quotes Manage Service Now Directory Attend Team Meetings and Culture Events Local in-market travel – Phoenix and Tucson areas Out of market travel – (limited basis). Support Facility Administration, Nursing and Service Center Team Members. Reconcile Your AMEX Concur Expenses. Assist Fellow Field Ops Team Members. Project Management.
Requirements
- Possess an Associates/Bachelor's Degree in Computer Science or a similar IT Field support role such as Help Desk Tier 1, Tier 2, or Tier 3 experience.
- 5+ years of direct hands-on experience supporting 100+ users or multiple locations.
- Experience supporting multiple facilities as a mobile field technician visiting one or more sites per day.
- Possesses knowledge and a basic understanding of IT cabling infrastructure and how to troubleshoot level 1 and 2 support issues.
- IT Field Resources will work closely with other IT departments such as Networking, Engineering, Telco, and Help Desk to assist with trouble tickets, projects, and tech refreshes when needed.
- Have first-hand experience deploying equipment such as Desktop, Laptops, Tablets, Monitors, Peripherals, Printers, Copiers, or medical support equipment on a small, medium, and large scale.
- Intermediate to advance knowledge using HP Computers, Lenovo Computers, Dell Computers, Xerox, Konica Minolta, Ricoh, Microsoft Suite, Citrix, Active Directory, Workday, Edge, Chrome, Chrome OS, Apple iOS, Android Devices, iPhone, Zendesk, Service Now, and Imaging Computers for deployment
- Experience working with multiple vendors, building relationships, and identifying new and exciting technologies to advance our ecosystem.
- Intermediate knowledge of Windows OS 8.1, 10, and 11
- Knowledge of mobile device management and configuration tool.
- Due to the travel and car rental requirements for this position, applicants must be 25 years or older.
Responsibilities
- Deploy, Service & Order Equipment
- Install Networking & Telco Equipment
- Process Warranty Request & Returns
- MDM Management
- Process Zendesk Tickets & Equipment Quotes
- Manage Service Now Directory
- Attend Team Meetings and Culture Events
- Local in-market travel – Phoenix and Tucson areas
- Out of market travel – (limited basis)
- Support Facility Administration, Nursing and Service Center Team Members
- Reconcile Your AMEX Concur Expenses
- Assist Fellow Field Ops Team Members
- Project Management
Benefits
- medical/dental/vision coverage
- company-provided life insurance
- 401(k) with company match
- sick/vacation plans
- access to our fully equipped onsite gym (San Juan Capistrano office location)
- supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
