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This position involves assisting with troubleshooting hardware and software issues across a variety of devices, including desktops, laptops, and mobile equipment. The role supports the installation, configuration, and maintenance of IT systems and peripherals, ensuring timely responses to help desk tickets and escalating issues as needed. Routine maintenance tasks such as updates and system backups are also part of the responsibilities. Documentation of technical issues, solutions, and system configurations is required, along with collaboration with team members to ensure seamless IT operations and user satisfaction. Adherence to established IT policies and procedures to maintain security and compliance standards is essential, along with performing all other related IT duties as assigned.
