IT Experience Required - 911 IT Field Telecommunications Technician - Indiana
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About The Position
As a Field Services Technician at INdigital, you will be responsible for installing, troubleshooting, and maintaining various types of Customer Premises Equipment (CPE) and technologies. This role requires a basic understanding of both internal and external network architecture, as you will be working with PBX and other telecommunications equipment. The position emphasizes the importance of building your experience, knowledge, and decision-making skills to effectively plan and execute company projects. You will engage in a wide variety of tasks that require creativity and problem-solving skills, and you will be encouraged to take initiative and demonstrate individual latitude in your work. You will be part of a team environment that prioritizes delivering the highest level of service, support, and customer satisfaction in the industry. The role will require travel to and from general offices, customer locations, and other industry events. While the primary position is based in Indiana, there may be opportunities for travel to other states serviced by the company. In this position, you will primarily operate within the field technical service department, where a strong customer service focus is essential. You will work collaboratively with team members and be responsible for the installation, maintenance, and support of various 911 solutions. Additionally, you will identify and escalate any issues with products or services that may impact customer satisfaction and retention. Good troubleshooting and communication skills are necessary as you will be working closely with the Network Service Operations Center (NSOC) on trouble tickets, ensuring they are updated according to INdigital's policies and procedures. You will also act as a liaison for customers on both administrative and technical matters related to assigned projects and tickets, and participate in an on-call rotation with your team members.
