IT Executive Technical Support Engineer
About The Position
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Position Summary The IT Executive Technical Support Engineer is an individual contributor responsible for providing high‑quality, proactive technology support to McKesson executive leadership. This role applies professional-level technical expertise to ensure reliable operation of executive end-user systems, collaboration tools, and meeting technologies. The position operates independently with general direction and partners closely with internal IT teams to resolve issues efficiently while maintaining a high standard of service and discretion.
Requirements
- Typically requires a Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience
- 4–6 years of professional experience in an IT support or endpoint services role
- Demonstrated experience supporting senior or executive-level users in a corporate environment
- Strong working knowledge of Windows, macOS, Microsoft 365, and endpoint hardware
- Experience supporting collaboration and video conferencing platforms (e.g., Microsoft Teams)
- Strong communication skills with the ability to interact professionally and confidentially with senior leaders
- Ability to manage multiple priorities, work independently, and perform under time-sensitive situations
Nice To Haves
- Experience working within large, matrixed or regulated enterprise environments
- Familiarity with IT service management practices and ticketing systems
- Relevant certifications such as CompTIA A+, Network+, or ITIL Foundation
- Ability to provide limited after-hours or on-call support when required to meet executive needs
Responsibilities
- Deliver dedicated technical support for executive users, including hardware, operating systems, mobile devices, collaboration tools, and standard business applications
- Serve as a primary point of contact for executive IT incidents, managing issues through resolution and escalating to specialized teams as appropriate
- Proactively monitor and maintain executive technology environments to prevent disruptions and minimize downtime
- Support executive meetings and presentations, ensuring systems, connectivity, and audio/visual tools function as required
- Install, configure, and troubleshoot operating systems (Windows and macOS), Microsoft 365, and other approved enterprise applications
- Support executive communication platforms including email, video conferencing, messaging, and mobility solutions
- Maintain accurate documentation of executive IT assets, configurations, incidents, and resolutions
- Provide hands‑on coaching and guidance to executive users on new tools, features, and technology best practices
- Collaborate with cross‑functional IT teams (e.g., Endpoint, Network, Security, Application Support) to resolve moderately complex issues
- Follow established IT security, compliance, and data protection policies to safeguard executive systems and information
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
