IT Event Support Technician
About The Position
A great experience starts with you! Join our team to help create and develop the future of live entertainment and sports in Orange County! Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions. Vision: We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community. Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold OC Sports & Entertainment (OCSE) is seeking part-time IT Event Support Technicians to assist with IT support during live events across our venues, including Honda Center, The Grove of Anaheim, and future venues such as the Concert Hall and the OCVIBE entertainment district. Under the guidance of full-time staff, this role will provide reliable IT event support for live shows, sports events, concerts, and mixed-use activations. The IT Event Support Technician will assist with executing standard IT event checklists, verifying service readiness (phones, POS, scanners, network connectivity, etc.), and providing general hands-on IT assistance during events. Candidates must be available to work evenings, weekends, and holidays.
Requirements
- Minimum 1–2 years of related work experience in IT support or helpdesk, preferably in live events, stadiums, arenas, or venue environments
- High School Diploma or GED required; technical certifications (CompTIA A+/Network+, ITIL Foundation) a plus
- Understanding of TCP/IP, DHCP, DNS, and basic network troubleshooting
- Comfortable using tools such as crimpers, testers, and gaffer tape for cable runs
- Experience with Windows OS, Microsoft Office, and basic device connectivity (wired and Wi-Fi)
- Familiarity with AV/network gear (switches, patch panels, IPTV, digital signage) a plus
- Strong interpersonal and customer service skills
- Able to lift up to 50 pounds, remain on feet for extended periods, and navigate indoor/outdoor event environments
- Able to collaborate cross-functionally and represent IT interests in cross-departmental projects and planning meetings
- Able to work flexible hours, including evenings, weekends, and holidays, to support mission-critical events
- Able to read floor plans and follow event setup documentation
- Position requires hands-on physical work, attention to detail, and flexibility in fast-paced live event environments
Nice To Haves
- technical certifications (CompTIA A+/Network+, ITIL Foundation)
- Familiarity with AV/network gear (switches, patch panels, IPTV, digital signage)
Responsibilities
- Assist with setting up, testing, and troubleshooting event-related IT systems, including phones, scanners, printers, POS devices, and network drops
- Assist with supporting network connectivity during events, helping maintain uptime for services such as Wi-Fi, security entrance systems, retail/F&B, and ticketing
- Follow a detailed IT Event Checklist related to equipment setup and assist with meeting all setup timelines and deadlines; verify setups are accurate according to request and as directed by full-time staff
- Assist with ethernet cable preparation (custom-length RJ-45 cables) and support full-time staff with network connectivity and setup
- Assist with extending and patching ethernet cables and securing cabling per safety standards
- Assist in identifying and preparing network ports for activation by full-time network staff
- Document changes to wall jacks and network switch ports and report updates to full-time staff
- Assist with setup and positioning of phones as directed by the Manager or service lead
- Assist with recovery of IT equipment post-event and ensure accurate documentation
- Monitor the venue during events, promptly notify full-time staff, and assist with addressing or escalating event-related IT issues
- Coordinate with full-time IT Operations staff for escalations, network configuration, or incident handling
- Document setup records, equipment placement, and issues encountered
- Communicate professionally with event staff, vendors, and internal departments (e.g., Event Ops, Retail, F&B)
- Assist the Senior Manager with onsite event activities and other IT-related projects as needed
- Operate under the direction of full-time IT staff and support event execution without responsibility for systems ownership or ongoing systems management
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
