IT Epic Manager- Patient Access

Duly Health and Care • Downers Grove, IL

72d • $85,616 - $128,425

About The Position

This role is designed for someone who sees opportunity in complexity and thrives in cross-functional problem solving. Combines visionary thinking with technical execution and brings structure and foresight to digital transformation.

Requirements

• Bachelor's degree required; Master's preferred.
• 5+ years of experience in healthcare operations, Patient registration/scheduling, or Epic system management.
• In-depth knowledge of Epic Cadence, Prelude, and Referrals workflows.
• Experience with Epic upgrade cycles, release notes, and regression testing.
• Proven success leading digital engagement initiatives across complex health systems.
• Experience managing teams and/or cross-functional project groups in a healthcare setting.
• Hands-on familiarity with Epic tools related to patient access and engagement is required.
• Strong analytical skills with the ability to translate data insights into scalable action plans.
• Strong vendor management and collaboration skills with Epic representatives.
• Excellent written and verbal communication.
• Ability to communicate complex IT concepts to non-technical stakeholders.
• Strong interpersonal skills with the ability to build relationships across departments.
• Proven collaboration in multidisciplinary environments (e.g., working with clinicians, scheduling teams, and finance).

Responsibilities

• Drive enterprise-wide initiatives designed to improve patient access, engagement, and digital health adoption.
• Lead a team responsible for the strategy, delivery, and optimization of platforms and workflows that directly influence how patients interact with Duly—from scheduling and registration to access and activation.
• Lead implementation and enhancement of Epic Patient Access tools (e.g., Cadence, Prelude, RTE, Referrals).
• Build and oversee scalable workflows that increase registration/scheduling efficiency, patient access, and online scheduling.
• Collaborate with IT, Operations, and Clinical leaders to align patient-facing solutions with enterprise strategy.
• Develop KPIs and dashboards to measure activation performance and identify areas for optimization.
• Manage a high-performing team and guide project execution with a focus on digital innovation and process improvement.
• Ensure alignment with regulatory requirements and data security best practices across all platforms.
• Identify opportunities for automation and systems-level improvements to reduce administrative burden.
• Act as a cross-functional liaison to support strategic planning and stakeholder alignment.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• $2,625 Tuition Reimbursement per year for Part Time.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and Social Impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees