IT Enterprise Service Center - Sr Digital Support Specialist

American National Insurance • Springfield, MO

74d

About The Position

Join Our Team as a Senior Digital Support Specialist. Are you a detail-driven digital wizard with a passion for precision and process? Do you thrive in fast-paced environments where accuracy and speed make a real impact? If so, we want you on our team! As a Senior Digital Support Specialist, you’ll be at the heart of our digital operations—ensuring that hundreds of document types are processed seamlessly across multiple lines of business. You’ll be the go-to expert for fulfillment requests, system evaluations, and training, helping us deliver excellence every single day.

Requirements

• 2–4 years of experience (or demonstrated mastery of internal development skills).
• A sharp eye for detail and a passion for digital workflows.
• A collaborative spirit and readiness to work onsite full-time.
• Comfort with routine tasks and the flexibility to take on new challenges with guidance.

Responsibilities

• Lead with Expertise: Apply your deep knowledge of digital support to maintain business continuity across multiple departments.
• Train & Mentor: Guide new and existing team members using structured training modules and hands-on support.
• Drive Improvements: Participate in system evaluations and provide data to help resolve trouble areas.
• Support Investigations: Fulfill critical requests like background checks, call recordings, and vehicle history reports.
• Manage Claims: Monitor and assist with digitally reported claims and subpoena requests.
• Handle Sensitive Materials: Prepare outgoing checks, scan external media, and convert large digital files for enterprise compatibility.
• Maintain Compliance: Follow records retention protocols and support the upkeep of specialized scanning equipment.

Benefits

• Medical, dental, vision, and basic life insurance.
• 401k plan enrollment.
• Annually a bank of paid time off and paid holidays.
• Support for an inclusive work environment.
• Emphasis on a healthy work-life balance.
• Development opportunities.
• Casual dress code.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees