IT Enterprise Messaging Administrator II

About the position

This individual analyzes, designs, supports, and documents enterprise message and file transfer systems, serves as an integral project leader by actively participating in the design of systems solutions, managing configuration, testing, quality control, implementation, and provides ongoing support to users through training, maintenance and troubleshooting. This also requires provisioning, modifying, and terminating access to secure systems within the Paycom environment. This position requires an individual that can work well in a team environment and is able to partner closely with supporting teams (Desktops, Infrastructure, Development, Information Security and Risk) for successful project collaboration.

Responsibilities

• Performs technical assessments, analysis, configurations, testing and documentation of new or existing systems.
• Assists in implementation, maintenance and upgrading 3rd party Client-Server software application systems including but not limited to Microsoft SQL Server, Exchange, Teams, MoveIt, GoAnywhere, etc.
• Conducts market research as it pertains to a given set of solution requirements.
• Communicates with external vendors for systems and third-party applications.
• Documents processes and designs of systems and software.
• Uses knowledge of current applications, interfaces, and data structures to recommend solutions and provide input to business units.
• Supports users by designing and conducting training programs by providing references and support.
• Understands points of interaction and impact on other systems across the enterprise.
• Manages the installation of maintenance/patches and software upgrades.
• Assists in gathering financial requirements by submitting information for budgets.
• Must be detail oriented and process driven. Must be able to enforce policy driven security practices and maintain strong ethics while doing so.
• Support internal and external audits by assisting in gathering of deliverables for necessary evidence and review.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Protects organization's value by keeping information confidential and secure above all else.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Documents specific duties, activities, processes, problems solved and issues resolved.
• Writes user and admin training guides when necessary.
• Attends meetings and serves on committees, as requested.
• Performs additional duties and assignments as requested.

Requirements

• Bachelor's degree in Computer Science, Information Science, or related discipline.
• 3+ year(s) of Enterprise software and Server Administration or similar experience.
• Experience with systems implementation projects.
• Experience with script writing and scheduling.

Nice-to-haves

• Has strong interpersonal skills.
• Is confident to have face to face interactions with Business / stakeholders.
• Experience with Linux operating systems.
• Experience with M365 Administration.
• Experience with Microsoft Exchange Server (OnPrem/Exchange Online).
• Has MCSA, CompTIA or vendor specific certification(s).