IT Engineering Technician - Medley, FL

Pella • Medley, FL

83d

About The Position

The Information Technology Engineering Technician is responsible for the technical support of end users. First line of troubleshooting issues and handling user requests. Develops and follows standard work documents for repeatable issues. Strong customer service skills are essential.

Requirements

• Apply technical / functional expertise
• Self-starter with a self-motivating attitude
• Strong interpersonal skills
• Good communication skills
• Strong problem-solving skills
• Ability to work with a diverse group of individuals
• Extensive knowledge of computers systems and software
• Ability to work independently or in a team within an open office environment
• Strong research and analytical skills
• Networking
• Scanning technology
• PC Fundamentals
• Basic programming
• Associate degree or comparable work experience
• Basic understanding of PC operating systems, Microsoft development tools, PDSN and Distribution systems

Nice To Haves

• Experience in related field highly preferred

Responsibilities

• Day to day support of existing environment - Tier 1 and 2 support (monitoring alerts, responding to service tickets, preventative maintenance)
• Tier 3 support will be handed off to other teams.
• Development and coordination of small project tasks or assist other team members in developing project plans for larger projects.
• Rotating support for some weekend work, off hours on call support and backup for shift coverage.
• Performs other duties, tasks, and projects as assigned.

Benefits

• Modern office environment including access to computer facilities
• Focus on customer's expectations, prevent problems, and strive for continuous improvement

What This Job Offers

• Industry: Wood Product Manufacturing
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees