IT Engineer

Verkada • San Mateo, CA

119d • $90,000 - $115,000

About The Position

We are seeking a dedicated IT professional to join our San Mateo team. The ideal candidate will provide technical and operational support to employees in the San Mateo office while working with our HQ IT team to maintain high standards across the company. This role requires strong technical skills, a customer-centric approach and the ability to work in a fast-paced environment solving both technical and operational challenges.

Requirements

• Prior IT/helpdesk/customer service experience
• A 5-star customer service mindset
• Excellent verbal and written communication skills
• Strong teamwork and collaboration skills
• Familiarity with macOS, Windows, Linux, iOS, and Android devices
• Ability to administer Google Workspace (G-Suite)
• Experience working with SSO platforms (Okta, OneLogin, etc.)
• Capability to manage AV hardware and software, including Zoom and other video conferencing tools
• Familiarity with our technology stack, including Jira, Okta, Slack, Salesforce, Zoom & Zoom Rooms, Kandji, Intune, VoIP telephony, among others

Nice To Haves

• Flexible work schedule— mornings, nights, and unexpected calls/messages may be required to ensure coverage

Responsibilities

• Provide high level end user support
• Troubleshoot IT-related issues, including hardware, systems, networking, audio & video, and asset management
• Administer a wide variety of SaaS applications, including provisioning, modifying, and removing access
• Partner with business units and collaborate on IT-related projects
• Communicate effectively across all levels of the organization
• Support a global workforce by partnering with overseas team members, employees, and consultants
• Analyze existing IT processes, suggest improvements, and implement business processes where needed
• Take on responsibilities beyond this job description as the company grows

Benefits

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Fertility Stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees