IT Engineer

Paradigm-posted 3 months ago
San Francisco, CA
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
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Paradigm is looking for an IT Engineer to join our team. The primary responsibility of this role is to provide best in class support to all of Paradigm's users. In addition to providing support, you'll also be responsible for assisting with implementing, configuring and maintaining SaaS applications and tools, alongside the IT Systems Engineers.

  • Deliver best-in-class IT support, ensuring high levels of employee satisfaction and productivity
  • Participate in the team's on-call rotation and after-hours support coverage
  • Maintain and manage a wide range of cloud applications used across the organization
  • Partner with Systems Engineers on projects and progressively take full ownership of initiatives from start to finish
  • Document, standardize, and continuously improve IT processes and best practices
  • 3+ years of IT support experience, with a strong technical background troubleshooting Mac and iOS endpoints as well as SaaS applications (e.g., Zoom, Google Workspace, Slack)
  • 1+ year of IT system administration experience, with hands-on exposure to IAM (Identity and Access Management), and endpoint management
  • Solid understanding of ITSM best practices, collaboration platforms (Slack, Zoom), networking fundamentals, and AV/conference room technologies
  • Proven expertise in testing, configuring, and deploying IT solutions in a fast-moving environment
  • Ability to set clear expectations, prioritize effectively, and follow through on commitments in a timely and reliable manner
  • Excellent written and verbal communication skills, with the ability to translate complex technical concepts for both technical and non-technical audiences while maintaining a customer-first focus
  • Experience working in a fast-paced or high-growth company
  • Familiarity with APIs, GCP, SAML, OIDC
  • Python scripting experience
  • Exposure to Okta Workflows
  • Background in security operations (e.g., incident response, vulnerability management)
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