IT Engineer Intern

Reliaquest • Tampa, FL

305d

About The Position

If you are a student looking to gain experience with IT fundamentals, this could be the job for you! As a Help Desk Intern, you will be responsible for providing technical assistance and support related to computer systems, hardware, or software. You will respond to queries, run diagnostic programs, isolate problems, and determine/implement solutions. This is a great opportunity for someone interested in learning about the IT Security field, as well.

Requirements

• Currently pursuing a bachelor's degree in a Computer Science related field.
• Basic understanding of Linux and Windows operating systems.
• Basic understanding of Networking concepts (TCP, UDP).
• Experience resolving basic computer issues.
• Experience resolving software related issues.
• Ability to demonstrate good attitude, energy, and effort.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Manage and configure enterprise level service management software.
• Respond to queries either in person, through email or over the phone.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.

Benefits

• Competitive compensation plans.
• Employer supplemented medical, dental, and vision coverage.
• Additional mental and physical wellness benefits.
• Additional financial investments- 401K or pension plan where eligible.
• Flexible Paid Time Off plan.
• Tuition and certification reimbursement.
• In-depth technical and leadership training to assist with career advancement.

What This Job Offers

• Career Level: Intern
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree