IT Engineer, Infrastructure Systems

Asana•San Francisco, CA

50d•$182,000 - $207,000•Hybrid

About The Position

Asana is seeking an experienced technologist to join our growing team and oversee internal IT Infrastructure systems & networks across our offices globally. Based in our San Francisco office, you will be primarily responsible for the implementation and support of any on-premise IT Infrastructure in our offices globally. IT delivers world-class service and support for Asanas everywhere. Our goal is to provide systems and technology that enable collaboration, unlock creativity, and help to power our teams across the globe. You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail-oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

Requirements

7+ years of experience with the following:
Configuration, administration, and installation of Operating Systems, Server Hardware, Storage, and network infrastructure.
Hands-on experience with Linux and Windows servers
Virtualization and IaaS/AWS deployments
Designing and building MDF/IDF infrastructure, including: power, cooling, and monitoring
Experience with network hardware, including but not limited to: Aruba, Juniper, Cisco, Meraki, Palo Alto, and other major Network vendors.
Solid knowledge of networking terms, models, and protocols
Familiarity with common network & systems monitoring tools such as: NMS, ELK Stack, MRTG, Nagios, Splunk, Cacti, & Syslog
Experience with managing key vendor relationships for system and network technologies
Scripting experience with Python, Perl, Powershell or equivalent
Familiarity with authentication or access control systems and protocols: AD, LDAP, RADIUS, SAML, Kerberos, & PAM
Able to work both independently or collaboratively
Excellent communication and documentation skills
Understanding of best security practices
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

Responsibilities

Manage all aspects of Asana's corporate IT infrastructure from design to deployment: Including Network Services, Storage, Virtualization, & IDM/MDF operations
Perform day-to-day support and administration including: installation, configuration, monitoring, documentation, and automation for all IT infrastructure
Train and mentor users on the IT support team
Respond to all tactical support escalations
Provide continuous review of internal IT infrastructure. Propose and implement enhancements that will improve performance, reliability, and scalability as we grow globally
Provide training to the larger IT Team to help everyone uplevel.
Support office expansion initiatives and travel as needed to global offices
Manage relationships with ISPs/Data circuit providers, LV cablers, and Security Systems Integrators.
Perform hardware installation and maintenance, including lifting up to 50lbs to heights of up to 6ft.