IT Engineer II

Poshmark • Redwood City, CA

71d • $74,500 - $124,800

About The Position

We are looking for a proactive and driven IT Support Engineer II with hands-on experience managing both Apple and Windows devices, using tools like Jamf Pro and VMWare Workspace One. This role is critical in owning device lifecycle management, supporting SaaS platforms, and contributing to automation and integration initiatives. The ideal candidate is a self-starter with strong troubleshooting skills, a passion for customer service, and the ambition to grow as an IT professional. You will act as a Tier 2 and 3 escalation point, contribute to maintaining secure and scalable infrastructure, and help improve IT operations through process and workflow optimizations. This role includes participation in an on-call rotation for evening and weekend support and regularly scheduled on-site visits to our Newark office.

Requirements

• 3-5 years of experience in IT support or systems administration
• Proven experience managing Apple devices with Jamf Pro
• Proven experience managing Windows devices with VMWare Workspace One
• Working knowledge of Okta, SSO, MFA, and identity lifecycle
• Scripting experience with Bash, Python, and/or PowerShell
• Strong troubleshooting skills and ability to diagnose and resolve complex issues independently
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities
• JAMF 200 certification required; JAMF 300, Workspace One, or Okta certifications preferred
• Clear communication skills, strong work ethic, and a self-driven approach to problem solving and learning

Responsibilities

• Manage Apple devices via Jamf Pro and Windows devices via VMWare Workspace One throughout the entire device lifecycle
• Configure and enforce security policies, compliance standards, patch management, and deployment workflows
• Build and maintain deployment packages and automation scripts (Jamf + Bash/Python for macOS; Workspace One + PowerShell for Windows)
• Optimize and maintain existing workflows for both platforms, ensuring smooth onboarding and ongoing device performance
• Support Okta administration (user/group management, MFA, SSO, lifecycle events)
• Assist with automating provisioning and deprovisioning through Okta Workflows or scripts
• Troubleshoot identity-related issues and coordinate with vendors for resolution
• Help maintain accurate SaaS integrations and access policies
• Maintain, enhance, and troubleshoot scripts and automated IT workflows
• Support integrations between core IT platforms (e.g., Okta, Slack, Zoom, Jira)
• Identify opportunities for automation that improve efficiency and reduce manual tasks
• Serve as a Tier 2 and Tier 3 escalation point within the IT Support team
• Troubleshoot complex hardware, software, and SaaS-related issues across macOS and Windows environments
• Respond to high-priority support incidents with urgency and a calm, solution-focused mindset
• Provide backup coverage during peak demand and participate in the evening/weekend on-call rotation
• Perform regular scheduled visits to the Newark office for on-site support

Benefits

• Equal Opportunity Employer
• Celebration of diversity and commitment to creating an inclusive environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services
• Number of Employees: 501-1,000 employees