IT Engineer Depot Services

Ulta Beauty, Inc. • Bolingbrook, IL

3d

About The Position

Live the experience. From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability—and is recognized that way. We’ve been defined as a “mature start-up.” A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where our passion for better solutions drives us and is core to who we are.
We’re engineering for the future of retail, and it’s no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you’ll find that virtually nothing’s impossible at Ulta Beauty.
The Engineer – Depot Services is a hands-on position that is responsible for support of technology in the stores including but not limited to; mobility devices, iPods, iPads, mobile printers, POS registers, salon stations, manager workstation, hard drives and associated administrative duties in our highly collaborative and fast paced environment. The Engineer manages the implementation of technical solutions to support business initiatives and long-term strategy in alignment with the corporate roadmap.

Requirements

• Bachelor’s degree in computer science, a related field, or applicable work experience
• 2+ years of IT engineering experience including supporting retail specific technologies
• Strong experience in managing and monitoring a retail environment of over 1,500+ retail locations across the US
• Strong team player with proven experience to lead collaborate effectively
• Excellent communication skills; feel comfortable working with non-technical business partners
• Able to follow-up, follow through and deliver quality and timely results
• Able to prioritize workloads and adjust schedule to meet deadlines
• Able to simultaneously and successfully handle multiple and disparate tasks
• Solid knowledge of information technology best practices, technical systems and trends
• Able to diagnose application, software and hardware problems in person and remotely
• Minimal travel required (training/conferences)
• Ability to lift 30 lbs.

Nice To Haves

• Project Management experience a strong plus

Responsibilities

• Manages the prioritization and diagnosis of incidents according to agreed procedures.
• Investigates causes of incidents and seeks resolution.
• Manages the escalation of unresolved incidents.
• Coordinates recovery, following resolution of incidents.
• Manages the documentation and closure of resolved incidents according to documented procedures.
• Uses advanced troubleshooting skills to diagnose and resolve issues within realm of support.
• Liaises as the point of contact, receiving and handling requests for support.
• Investigates to provide diagnosis and allocate unresolved issues as appropriate.
• Contributes to creation of support documentation.
• Utilize excellent customer service skills to engage users and business partners.
• Reviews and maintains the service compliance of all IT and service assets in line with business and regulatory requirements involving knowledge of financial and technical processes, tools and techniques.
• Assesses analyses, creates, documents, presents and implements changes based on requests for change.
• Creates defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
• Installs or removes hardware and/or software, using supplied installation instructions and tools.
• Carries out tests, corrects malfunctions, and documents results in accordance with documented procedures.
• Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated.
• Aids users in a professional manner following agreed procedures for further help or escalation.
• Manage internal and external vendor relationships.
• Participate in a wide range of IT and Business projects.
• Evaluate business operations for opportunities to improve systems performance.
• Subject matter expert (SME) for retail component including but not limited to network devices, point of sale hardware, PC's, kiosks, and mobile devices.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level