IT Endpoint Engineer

Greenleaf Hospitality Group•Myrtle Beach, SC

About The Position

Our mission is to empower each other to ignite a story through memorable experiences in Kalamazoo. At our company, we lead with integrity, put our guests at the heart of everything we do, and believe the best ideas come from collaboration. We're a team of curious minds who celebrate wins big and small—together. We are seeking a proactive and detail-oriented IT Endpoint Engineer to help drive our modern endpoint management strategy. This role is heavily focused on Microsoft Intune, Chrome Enterprise Management, and cloud-based device management, ensuring our teams have secure, reliable access to the tools they need anytime, anywhere. This position is a great opportunity to develop deep skills in modern endpoint administration across multiple platforms, including Microsoft Intune and Chrome Enterprise. You’ll play a key role in managing and scaling our endpoint environment while learning to design and implement policies, automation, and compliance standards under the guidance of the Technology Operations Manager.

Requirements

2+ years of experience in endpoint administration, desktop engineering, or a similar role
2+ years hands-on experience with Microsoft Intune
Strong understanding of Windows 11, macOS, iOS, and ChromeOS
Experience with identity platforms such as Active Directory, Microsoft Entra ID, and Google Workspace
Experience with endpoint security, compliance policies, and patch management
Strong troubleshooting skills with a focus on user experience
Understanding of networking fundamentals (TCP/IP, DNS, DHCP) and how they support endpoint provisioning, connectivity, and cloud-based management

Nice To Haves

Relevant certifications include: Microsoft Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Endpoint Administrator Associate Google Professional Workspace Administrator

Responsibilities

Administer and scale a cross-platform endpoint environment supporting 550+ devices across Windows, ChromeOS, macOS, and iOS
Lead the transition to Microsoft Intune as the primary platform for endpoint policy, compliance, and security, while continuing to leverage Pulseway RMM for monitoring and operational support
Design and implement Intune policies, configuration profiles, and compliance standards aligned with organizational needs
Manage the full lifecycle of endpoint devices, including procurement, configuration, deployment, inventory management, maintenance, and secure decommissioning
Administer endpoint platforms across multiple management tools: Windows devices via Microsoft Intune and Pulseway RMM iOS devices via Microsoft Intune ChromeOS devices via Google Admin Console
Own and optimize software deployment, packaging, patching, and license compliance across the endpoint environment
Patch Management & Monitoring Manage and optimize OS and third-party patching across the endpoint environment
Monitor and continuously improve device health, compliance, and performance across the endpoint environment
Proactively identify and remediate endpoint issues
Security & Compliance Enforce endpoint security policies using Intune (compliance policies, configuration profiles, conditional access alignment)
Partner with security teams on audits, vulnerability remediation, and endpoint-related incident response
Maintain strong endpoint security posture across all platforms
Automation & Documentation Develop and maintain automation using scripting (PowerShell preferred) and RMM tooling
Improve efficiency through automation of provisioning, patching, and remediation workflows
Maintain clear, accurate documentation for systems, standards, and procedures
Support & Additional Duties Participate in an on-call rotation for after-hours support
Support escalated endpoint-related issues as needed
Perform additional duties as assigned by the Operations Manager