IT Endpoint and Inventory Administrator

University of Washington Medical Center

About The Position

The Department of Medicine has any outstanding opportunities for an IT Endpoint and Inventory Administrator to join our central IT team! Under the supervision of the IT Support Manager, the IT Endpoint and Inventory Administrator will be the subject matter expert responsible for IT end-device configuration, life-cycle management, and the overall user experience on these systems. This position will be required to configure and maintain various localized systems required to achieve these tasks. Additional responsibilities will include workstation and application support for all Microsoft supported versions of Windows (11+), as well as Apple supported versions of macOS (14+), in an Active Directory environment. Support duties will include network connectivity troubleshooting, printer installation and configuration, software installation and troubleshooting, AD account management, Exchange mailbox and user support, software support (all Microsoft supported versions of Office, Acrobat, Citrix, etc.), VPN remote access user configuration and support, and special projects as assigned. This position reports to the IT Support Manager for all helpdesk related tasks. The Department of Medicine is the largest department in the School of Medicine with over 3900 staff, faculty, trainees and students and an annual budget of approximately $600,000,000 consisting of patient care revenue, sponsored research funds, endowments and gifts, state funds and affiliated hospital funding associated with the academic programs within the department. The department is made up of eleven subspecialties divisions: Allergy and Infectious Diseases; Cardiology; Gastroenterology; General Internal Medicine; Gerontology & Geriatric Medicine; Hematology-Oncology; Medical Genetics; Metabolism, Endocrinology and Nutrition; Nephrology; Pulmonary, Critical Care and Sleep Medicine; and Rheumatology. These divisions occupy space at multiple sites including University of Washington Medical Center (UWMC), Harborview Medical Center (HMC), Veterans Administration Puget Sound Health Care System (VAPSHCS), Bloodworks NW, Fred Hutch, and other locations in the Seattle area. The IT Endpoint and Inventory Administrator is a primary resource for supporting a complex organization of educational, research and clinical programs throughout the entire Department/School. The IT Endpoint and Inventory Administrator implements and continually improves the services of the divisions that have become an integral part of the School’s success. The IT Endpoint and Inventory Administrator will be responsible for providing best practice support for end users, while helping to assure that the services provided are compliant with all UW Medicine Policies. The network establishes connectivity throughout a widely dispersed group of departments, and forms a solid foundation for an environment where information and data can be centralized and shared between faculty and staff in a timely and efficient manner. The Department of Medicine is consistently recognized as one of the best departments in the nation by many measures. It is the leader in primary care and subspecialty medicine education, a preeminent provider of health care in the Pacific Northwest and one of the nation's most prominent centers of basic and clinical research in Medicine. Technology is the key to the day-to-day operations and efficiency of the Department. The IT Endpoint and Inventory Administrator will work with DOM and other SOM department management to provide support and services for more than 4000 workforce members, supporting computing resources, handle client computing issues when they arise, help guide the professional activities of the Help Desk students, advise users in best practices for data stewardship, and serve as an escalation point and subject matter expert for SharePoint within the DOM IT helpdesk team.

Requirements

Bachelor’s Degree in Computer Science, Information Technology or related field AND a minimum of 3 years’ experience performing progressively more complex and responsible tasks including support of computer systems, end users, and Active Directory or equivalent on the job experience. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Familiarity with Microsoft Configuration Manager (formerly SCCM), especially functions related to image deployment, task sequences, equipment and software inventory, custom reports and queries.
Familiarity with multiple MDM systems such as JAMF
Demonstrated excellent written/oral communication skills, user liaison skills and personal interaction abilities.
Demonstrated excellent customer service skills
Demonstrated ability to work independently with minimal supervision.
Demonstrated ability to exercise good independent judgment in the application of computing policies.
Management and administrative skills to include experience with vendors, providing hardware/software consultation and recommendations, and inventory control.
Demonstrated experience working with Two Factor Authentication tools, including Duo and PKI smart cards.
Knowledge of and hands on experience implementing and supporting whole disk encryption technologies for Windows and macOS (BitLocker and FileVault), including methods of key escrow.
Demonstrated a strong knowledge of Microsoft desktop and server OS & familiarity with Microsoft Office applications.
Demonstrated a strong knowledge of Apple macOS & familiarity with macOS versions of Microsoft Office applications.
Demonstrated knowledge network administration and troubleshooting.
Demonstrated knowledge of networked desktop computing in a Windows environment.
Experience in a complex computing environment.
Demonstrated ability to develop creative solutions for academic, instructional, business and research needs while working within the constraints of the current IT Budget.
Experience with Microsoft Active Directory services
Experience in policy and procedure implementation and enforcement using Active Directory Group Policy.
Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

Nice To Haves

A minimum of 5 years’ experience working within higher-ed IT environments and working with IT security policies for medical institutions.
Familiar with the principles of Information Security and system logging.
Knowledge of SharePoint Administration and the SharePoint environment.
Experience with software installation, configuration and maintenance in a multi-server, distributed computing environment.
Experience supporting users within a Federal Information Security Management Act compliant IT environment.
Experience with installing and troubleshooting hardware for servers and workstations.
Experience installing and troubleshooting Windows and Macintosh workstations.
Experience providing system's documentation and implementing system policies and procedures

Responsibilities

Lead the design, development, implementation, and maintenance of a robust IT inventory system to track equipment lifecycle and reporting.
Utilize various systems to create robust reports on the current state of end-device systems. Specific applications include SCCM, JAMF, SharePoint Services, SQL Server, Active Directory, etc.
Document and track IT end-user devices from the moment of purchase through disposal ensuring compliance with UW and Department of Medicine policies and procedures
Continually research and analyze emerging technologies and use this knowledge during the planning of next-generation inventory and end-device management systems.
Use expert knowledge during the advisory process of purchasing new systems and technologies.
Work with outside vendors to evaluate new hardware and software options, make recommendations to management on the purchase of hardware and software solutions to continuously improve IT operations and end user experience.
Work with vendors to maintain a comprehensive list of available computing hardware/software for procurement by the Department of Medicine and other supported UW units.
Receive and track computing related shipments. Process packing slips and other documents as required by UW and Department of Medicine Policy
Develop comprehensive documentation for inventory system infrastructure and processes.
Consult with IT Security Administrator on SCCM security patches, system state security, Operating System upgrades.
Generate computing equipment refresh reports and provide recommendations to clients based on equipment age and annual refresh.
Use endpoint management tools to monitor operating systems for errors, diagnose operating system issues, including device drivers, network configurations, and communication software.
Install, maintain, and update Windows and MacOS operating systems using manual methods and endpoint automation
Upgrade operating systems to most current supported versions using manual methods and endpoint automation
Regular collaboration with the IT Support Manager on various end-user and IT support subjects.
Consult with staff and faculty to analyze their computational needs and provide recommendations for the purchase of hardware and software.
Network/Desktop applications installation, configuration, and management.
Oversight, mentoring, training and task assignments of the student support staff.
Mentor and train end users on Microsoft office applications, printers, and workstation network connectivity.
Support of Audio/Visual meeting events for the Department of Medicine.
Support subject matter experts and outside consultants with the implementation and use of web and network-based applications related to the Department’s academic, research and clinical activities.
Implementation and enforcement of Departmental Policies and Procedures.
Collaborate with the network administrators and consultants on design issues related to web and network-based applications, such as multi-user databases, etc.
Configure and operate department equipment for multimedia applications.
Work with the network administrators on issues regarding network and troubleshooting related to end user connectivity issues.
Collaborate with the IT Support Manager concerning IT training needs
Support user access from remote sites using remote access tools such as a SSLVPN client and Remote Desktop Connection.
Review, implement, and maintain security standards for client workstations, peripherals, and servers.
Conduct and verify successful hardware and software inventory.
Support the IT Support Manager regarding the maintenance and accuracy of Active Directory user and equipment information.
Exchange security and permissions administration for end users.
Collaborate in the development, maintenance and distribution of automated Server and Workstation update patches.
General equipment Inventory Control administration and reporting.
Perform other duties and ad hoc projects as assigned.
Self-paced learning for all new technologies that the Department of Medicine IT Services department decides to support.