IT End User Services Specialist

CommonSpirit Health • Oxnard, CA

1d

About The Position

As an IT End User Services Professional, you will provide technical support to staff, ensuring the smooth operation of their hardware, software, and IT services. Every day you will diagnose and resolve technical issues for various devices and applications, install/configure equipment, provide user training, and manage support tickets. To be successful, you will demonstrate strong troubleshooting skills, a comprehensive IT understanding, and excellent customer service, ensuring high end-user productivity and satisfaction. Provides the desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects and/or provides support for the user community with high complexity. Performs troubleshooting for highly complex hardware, software and system problems for multiple device types. Works on multiple projects as a project team member. Acts as a subject matter expert in one or more areas. Responsible for working with customers in the support, maintenance and deployment of desktop hardware as well as the information support processes. Responds to incidents, diagnoses and resolves complex problems and provides guidance to other team members. Contributes to knowledge management database for problem reporting and resolution. Escalates issues when necessary. Integrates with problem management and performs root cause analysis when necessary. Responds to customer requests of high complexity. Interacts with the customers in a courteous and professional manner.

Requirements

• Associates degree or technical institute degree/certificate and 4-6 years relevant experience.
• Strong troubleshooting skills
• Comprehensive IT understanding
• Excellent customer service

Nice To Haves

• Healthcare experience

Responsibilities

• Provide technical support to staff.
• Diagnose and resolve technical issues for various devices and applications.
• Install/configure equipment.
• Provide user training.
• Manage support tickets.
• Desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects.
• Support for the user community with high complexity.
• Troubleshooting for highly complex hardware, software and system problems for multiple device types.
• Work on multiple projects as a project team member.
• Act as a subject matter expert in one or more areas.
• Work with customers in the support, maintenance and deployment of desktop hardware as well as the information support processes.
• Respond to incidents, diagnoses and resolves complex problems and provides guidance to other team members.
• Contribute to knowledge management database for problem reporting and resolution.
• Escalate issues when necessary.
• Integrate with problem management and performs root cause analysis when necessary.
• Respond to customer requests of high complexity.
• Interact with the customers in a courteous and professional manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees