The IT End User Services Manager is responsible for overseeing the daily operations of the IT End User Services team, ensuring the efficient and effective delivery of IT support and digital workplace solutions to meet the needs of the organization. This role involves managing IT support staff, driving ITIL-based service management practices, and implementing policies and procedures that enhance the end user experience. The IT End User Services Manager will report to the IT Director and act as their backup when necessary. Employment at Will: Nothing herein is intended to create a contract of employment or to guarantee employment for a definite duration.