IT End-User Experience Field Technician

CRH Americas • Old Rvr-Wnfre, TX

6d

About The Position

The IT End User Experience Field Technician (IT EUx FT) is responsible for enhancing the satisfaction of the end user by providing hands-on and remote technical support, ensuring a seamless and productive technology experience. This role focuses on troubleshooting, maintaining, and improving user-facing technology in both office and field environments. The technician collaborates closely with the IT EUx Manager & IT EUx Client Technology Specialist other IT teams to resolve issues, implement process improvements, and support technology initiatives that enhance user satisfaction and productivity.

Requirements

• Associate's degree in Information Technology or equivalent experience.
• 2+ years of experience in IT support or a similar field technician role.
• Experience supporting Windows operating systems, Office 365, mobile devices, VPNs, and networking
• Strong analytical and problem-solving skills.
• Proficient in desktop, network, and application configuration, troubleshooting, and installation.
• Eager to learn new technologies and maintain industry standards.
• Ability to identify customer needs, gather information, and resolve problems.
• Effective working individually, in teams, and with virtual teams.
• Good organizational skills and ability to prioritize tasks.
• Highly motivated and able to work with minimal supervision.
• Ability to present technical information in user-friendly language
• Ability to safely lift 5-30 pounds regularly, up to 50 pounds occasionally.
• Willingness to travel to field sites as needed.
• Available for on-call work or outside normal hours for critical incidents or project deliverables.
• Ability to work in office, industrial, and field environments, including use of personal protective equipment.

Nice To Haves

• A+, ITIL Foundation, and recent MCP certifications preferred.

Responsibilities

• Deliver desk side and remote technical support for hardware, software, and network issues.
• Troubleshoot and resolve end user technology problems efficiently and professionally.
• Maintain and administer computer systems, mobile devices, and related environments.
• Assist with deployment, configuration, and refresh of user-facing technology assets.
• Support technology initiatives and projects as directed by the IT End User Experience Manager.
• Communicate effectively with users, peers, and management to provide updates and solutions.
• Document solutions, create training guides, and contribute to the knowledge base.
• Assist with asset inventory management and technology lifecycle processes.
• Ensure compliance with IT policies, procedures, and departmental standards.
• Participate in continuous improvement efforts to enhance the end user experience.
• Travel to business sites for support, training, or project delivery as needed.
• Other duties as assigned.

Benefits

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees